We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stephen Duame Full version in WordPress, How??Closed   wpDataTables   Updated September 19, 2018 at 9:14am   2 Most recent comment from Isidora Markovic:Hi Stephen,Thank you for your purchase.When you said "regular wpDataTable plugin" you mean Lite version? If that is correct can you please tell me did you insert purchase key in field Purchase code ... XAVIER COSSARD Change colorClosed   wpDataTables   Updated September 19, 2018 at 8:53am   2 Most recent comment from Isidora Markovic:HI XAVIER,Thank you for your purchase.You can check in our documentation about wpDataCharts callbacks .  Please note that using hooks or wpdatatable or wpdatachart callbacks requires certain lev ... Caergan Tables no longer visibleClosed   wpDataTables   Updated September 19, 2018 at 8:48am   2 Most recent comment from Isidora Markovic:Hi Caergan,Thank you for your purchase.I am glad that now everything is working fine.Best regards. Jim Tucker Plugin within a pluginClosed   wpDataTables   Updated September 19, 2018 at 8:37am   2 Most recent comment from Isidora Markovic:Hi Jim,Thank you for your purchase.Unfortunately we are not familiar with that plugin and we don't have integration with it so we are not sure about his functionality.You can take a look in our docum ... Denis Can't Connect to MSSQL ServerClosed   wpDataTables   Updated September 19, 2018 at 8:29am   5 Most recent comment from Isidora Markovic:Hi Denis,I am glad that you found a solution.I will forward your solution to my development team to check it out for future.Best regards. davidsonschemists Date formatClosed   wpDataTables   Updated September 19, 2018 at 8:15am   2 Most recent comment from Isidora Markovic:Hi davidsonschemists,Thank you for your purchase. Yes you can add it but you have to change some core files in plugin. You can add that format in file wp-content/plugins/wpdatatables/templates/adm ... cpshart Copy Row for Editable TableClosed   wpDataTables   Updated September 19, 2018 at 7:49am   6 Most recent comment from Isidora Markovic:Hi Colin,You are welcome.Best regards. davidsonschemists Printing graphsClosed   wpDataTables   Updated September 18, 2018 at 11:09am   2 Most recent comment from Miloš Jovanović:Hi davidsonschemists,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards Komplexideas Date Formatting when generating a query to WordPress databaseClosed   wpDataTables   Updated September 18, 2018 at 8:08am   5 Most recent comment from Isidora Markovic:Hi Komplexideas, You are welcome. We are not familiar with that cpt and his functionality. My suggestion is to contact support of that plugin and check is it possible to change that throw cpt plugin ... Robert Zwemer Insert row in tableClosed   wpDataTables   Updated September 17, 2018 at 3:39pm   4 Most recent comment from Miloš Jovanović:Hi Robert,Unfortunately for now this task for implementing this feature is on our top list in our TODO features for the next release.It is not still started but I hope that it will be soon.So for now ... ttinkham VariablesClosed   wpDataTables   Updated September 17, 2018 at 10:28am   2 Most recent comment from Miloš Jovanović:Hi ttinkham,Thank you for your purchase.Sorry to disappoint you but unfortunately only 3 VARs are possible with the plugin built in features at the moment.I can give you a guide where to look if you ... Frank Universal date format YYYY-MM-DDClosed   wpDataTables   Updated September 17, 2018 at 9:52am   2 Most recent comment from Isidora Markovic:Hi Francois,Thank you for your purchase.Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them. For one of the next major updates will be integrat ... Frank Sorting "URL link" columnsClosed   wpDataTables   Updated September 17, 2018 at 9:49am   2 Most recent comment from Miloš Jovanović:HI Frank,Thank you for your purchase.Unfortuantely for now sorting URL columns is not possible to achieve because it will start sorting from the start of the link.https or http ...We are looking to i ... Ted Esler Foreign KeyClosed   wpDataTables   Updated September 14, 2018 at 3:18pm   2 Most recent comment from Miloš Jovanović:Hi Ted Esler,Thank you for your purchase.The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is ... cpshart embed shortcode in mailchimp pluginClosed   wpDataTables   Updated September 14, 2018 at 12:05pm   4 Most recent comment from Miloš Jovanović:HI Colin,May I kindly ask you to open a new ticket with this other issue below , so we can keep our one issue per ticket policy.Our agents will help you out as soon as they can, and you can open tick ...