As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Muhammad Hassan Moeen Login Panel not workingClosed   Amelia   Updated March 6, 2023 at 1:07pm   11 Most recent comment from Uroš Jovanović:Hello Muhammad,As I could not replicate this issue, can you please provide me with the screen recording of this issue?Looking forward to your reply. Lori Schroeder PayPal ErrorClosed   Amelia   Updated March 6, 2023 at 1:05pm   8 Most recent comment from Uroš Jovanović:Hello Lori,Thank you for your patience.I tested it out in sandbox mode and it worked fine, thus meaning the issue with the PayPal credentials.Please check this out from your side, test it out and let ... Tan How I could create event with passcode Zoom meeting room?Closed   Amelia   Updated March 6, 2023 at 12:50pm   2 Most recent comment from Marko Davidović:Hello Tan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can probably do that in your zoom account but there is no option in Amelia for you to ... Temmerman John FeaturesClosed Pre-purchase questions for Amelia   Updated March 6, 2023 at 12:40pm   4 Most recent comment from Uroš Jovanović:Hello John,At the moment, we do not have this option, but it will be implemented soon.Please let me know if you have any other questions. Roshan Sujeebun cannot reschedule attendee of an event from one date to another dateClosed   Amelia   Updated March 6, 2023 at 12:08pm   2 Most recent comment from Marko Davidović:Hello Roshan, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Only the appointmenta can be rescheduled for now. There is no such option for events. F ... Joy Graham CouponsClosed   Amelia   Updated March 6, 2023 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Joy,Thank you for reaching out to us.Can you please provide me with a screenshot of the issue that you are dealing with?Looking forward to your reply. Lawrence on wordpress, im having issue with the categoryClosed Pre-purchase questions for Amelia   Updated March 6, 2023 at 11:52am   2 Most recent comment from Marko Davidović:Hello Lawrence, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ... Miguel Payments and customClosed Pre-purchase questions for Amelia   Updated March 6, 2023 at 11:39am   2 Most recent comment from Marko Davidović:Hello Miguel, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.Amelia itself doesn't handle the payments but we have integration with se ... Hussnain Customer InformationClosed   Amelia   Updated March 9, 2023 at 11:39am   8 Most recent comment from Uroš Jovanović:Hello Hussnain,The webhook we have provided will be fired when a booking is completed. You can get the provider from  $reservation['provider'] and the customer from  bookings[0]['c ... Sushant Shhah Notification Emails are auto deleting or updatingClosed   Amelia   Updated March 6, 2023 at 11:17am   9 Most recent comment from Uroš Jovanović:Hello Sushant, I could not replicate the notification automatic deletion issue, can you please let me know if you have any grammar checker on your browser?The issue with PayPal is that the "Currency i ... Sven Grossenbacher Assign 2 employees to 1 serviceClosed   Amelia   Updated March 6, 2023 at 10:35am   4 Most recent comment from Aleksandar Vuković:I understand your frustration here, Sven, but modifying the logic of the plugin to assign two employees to the same appointment proved to be more complex than we originally thought.I'll try and ... Pascal DUMAS Need to install an other time AmeliaClosed   Amelia   Updated March 6, 2023 at 10:12am   7 Most recent comment from Uroš Jovanović:Hello Pascal,Thank you for your patience.Can you please update the plugin to the latest version (6.1), test it out, and let me know if it works or not?Looking forward to your reply. Gerrit van Maarleveld SQL and wordpress tablesClosed   wpDataTables   Updated March 6, 2023 at 10:18am   7 Most recent comment from Aleksandar Vuković:Hi again Gerrit.As a temporary workaround, you can add the following to wp-content/plugins/wpdatatables/assets/css/admin/admin.css file: .wpdt-c .wdt-datatables-admin-wrap .row [class^="col"] { fl ... Zaid Ismail Incorrect appointment time in notificationsClosed   Amelia   Updated March 6, 2023 at 9:04am   13 Most recent comment from Aleksandar Vuković:Thanks for your feedback, Zaid, as always!I'll forward this idea to our developers. Hopefully, they will be able to implement something similar in the future. Benno Weber Label EventsClosed   Amelia   Updated March 6, 2023 at 7:45am   4 Most recent comment from Marko Davidović:Hello Benno, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ...