We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samuel Jackson wpDataTables Date Sort BUGClosed   wpDataTables   Updated August 16, 2022 at 4:26pm   4 Most recent comment from Miloš Jovanović:Hi, Samuel We have already covered this topic in ticket https://tmsplugins.ticksy.com/ticket/3049121For future reference, please don't open multiple tickets with the same topic, as it wastes you ... Samuel Jackson Month sorted out of chronological order by defaultClosed   wpDataTables   Updated August 16, 2022 at 4:25pm   19 Most recent comment from Miloš Jovanović:Hi, SamuelThank you for your feedback on the matter.The Powerful Filters add-on was made 5 years ago when the requests of our users were to sort these values alphabetically by default, that is the re ... Bodo tracking pixel / booking formClosed   Amelia   Updated August 18, 2022 at 6:03pm   6 Most recent comment from Miloš Jovanović:Hi, Bodo I got advised.  At the moment we can only offer a workaround to achieve what you described.There is a JS hook that you can use,    and with it you can create a function that will add cus ... Mandy Oldfield Re-add employeeClosed   Amelia   Updated August 16, 2022 at 1:23pm   2 Most recent comment from Marko Davidović:Hello Mandy, Thank you for reaching out to us.The email address is saved in your database, you need to find that employee in your database and delete it, and after that, you will be able to add an emp ... Stu McKenzie Book multiple slots in single booking workflowClosed Pre-purchase questions for Amelia   Updated August 16, 2022 at 12:44pm   5 Most recent comment from Marko Davidović:Hello Stu, Unfortunately, we do not have a free trial but you can check out our demos like you did already or you can buy our license and try Amelia out. We offer a 15-day money-back guarantee, and i ... Javier One employee / Two or more locationsClosed   Amelia   Updated August 16, 2022 at 11:32am   6 Most recent comment from Aleksandar Vuković:Hello MarcA single employee can't be assigned to multiple locations at the same time yet. An employee can be assigned to Location 1 from 09:00 - 12:00, on Location 2 from 12:00 - 15, and so on, b ... Frank Paladino Displaying Labels vs. ValuesClosed   Gravity Forms integration for wpDataTables   Updated August 16, 2022 at 10:49am   4 Most recent comment from Aleksandar Vuković:Oh, OK, I see what you mean nowThat's a good approach, thanks for sharing with everyone. Please feel free to reach out to us if you have any further questions. Dan Rasmussen Step-by-Step Booking Form not loadingClosed   Amelia   Updated August 16, 2022 at 1:40pm   13 Most recent comment from Aleksandar Vuković:Hey DanAs I assumed, our developers can't figure out what's causing this issue.Can you clone your website? If yes - I'll ask you to install the Duplicator plugin. It will generate a ... Enes Making an appointment for the same timeClosed Pre-purchase questions for Amelia   Updated August 16, 2022 at 10:24am   2 Most recent comment from Marko Davidović:Hello Enes, Thank you for reaching out to us.What do you mean when you say regular version? Do you have the Lite version or a full license? The same employee cannot work on two services at the same ti ... Emmanuel MeetMyPsy TranslationClosed   Amelia   Updated August 16, 2022 at 10:18am   2 Most recent comment from Marko Davidović:Hi Emmanuel, Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If y ... Cindy Koegel Using Amelia Events without BookingClosed   Amelia   Updated August 16, 2022 at 8:57am   2 Most recent comment from Marko Davidović:Hello Cindy, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Features are ... Matt Valentine Event ticket typesClosed   Amelia   Updated August 16, 2022 at 7:52am   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for reaching out to us.You have two options, you can define exactly how many tickets are available for a certain category And you can also set the maximum allowed spots If the ma ... Julien [SUGGESTION] More efficient and convenient UI/UXClosed   Amelia   Updated August 16, 2022 at 7:34am   2 Most recent comment from Marko Davidović:Hello Julien,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... john Product does not support mutiligual siteClosed   Amelia   Updated August 15, 2022 at 9:39pm   5 Most recent comment from Miloš Jovanović:Hi, john  Sorry for the waiting time. Our support is limited to a certain point. We are not able to provide complete beginner tutorials for everything, but we will do our best to help you get starte ... PeriPeriCreative Google Calendar SyncClosed   Amelia   Updated August 15, 2022 at 6:35pm   4 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreative  I will clarify on that option. 1. That is used if you wish to create a busy time slot for Amelia.   So, for example, let's say if any kind of a Busy time slot gets passe ...