We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Anthony So Language usageClosed Pre-purchase questions for Amelia   Updated August 17, 2022 at 11:57am   2 Most recent comment from Uroš Jovanović:Hello Anthony,Thank you for reaching out to us.Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find an ... Lowe Marketing Show service description in 2.0 formClosed   Amelia   Updated August 17, 2022 at 11:43am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.We have a plan to add a 2.0 amelia catalog booking form in one of the future updates, but there is no ETA at the moment. A description can only be visible inside ... Angenon payement via woocomerce emailClosed   Amelia   Updated August 17, 2022 at 9:56am   2 Most recent comment from Uroš Jovanović:Hello Angenon,Thank you for reaching out to us.This is the default description of WooCommerce's cart. Here's how this can be overridden. Go to Amelia Settings/Payments, and scroll down and ... Juan Amor Email notificationsClosed   Amelia   Updated August 17, 2022 at 9:55am   2 Most recent comment from Marko Davidović:Hello Juan, Thank you for reaching out to us. Amelia is enough for setting up notifications and you do need other plugins for that.An issue with email notifications could be caused by several reasons: ... PeriPeriCreative Registration email to customerClosed   Amelia   Updated August 17, 2022 at 9:18am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. When the Automatically create Amelia Customer user option is turned on, you have a description of the option - if you enable th ... jan customer panel redirectionClosed   Amelia   Updated August 17, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello Jan, Thank you for reaching out to us.When they click on the customer panel, they will log in to their profile in the customer panel and from there they can manage and have an overview of all th ... Daniel Email Notification placeholder issueClosed   Amelia   Updated August 16, 2022 at 8:12pm   6 Most recent comment from Miloš Jovanović:Hi, Daniel I am not sure if i understood this.Amelia itself doesn't handle the payments but we have integration with several payment systems. You can check out more details about all the paymen ... PeriPeriCreative employee fieldsClosed   Amelia   Updated August 16, 2022 at 8:10pm   10 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreative  You are correct, that was only for gmail or Outlook workaround. But i am happy to see that you found this solution - at least until our developers make better options in the ne ... Zaid Ismail Incorrect calendar invitation to clientClosed   Amelia   Updated August 16, 2022 at 7:52pm   11 Most recent comment from Miloš Jovanović:Hi, Zaid Thanks again for the suggestion of the improvement.All the best from the Team. Victor Torres Rubio Knowing the user ID on a Serialized PHP Array TableClosed   wpDataTables   Updated August 16, 2022 at 7:35pm   8 Most recent comment from Miloš Jovanović:Hi, Victor My apologies for the late reply, as well.I am sorry to hear that, i hope that everyone is OK, I wish a quick recovery for anyone who got affected.-Regarding the code - that is awesome to ... Samuel Jackson wpDataTables Date Sort BUGClosed   wpDataTables   Updated August 16, 2022 at 4:26pm   4 Most recent comment from Miloš Jovanović:Hi, Samuel We have already covered this topic in ticket https://tmsplugins.ticksy.com/ticket/3049121For future reference, please don't open multiple tickets with the same topic, as it wastes you ... Samuel Jackson Month sorted out of chronological order by defaultClosed   wpDataTables   Updated August 16, 2022 at 4:25pm   19 Most recent comment from Miloš Jovanović:Hi, SamuelThank you for your feedback on the matter.The Powerful Filters add-on was made 5 years ago when the requests of our users were to sort these values alphabetically by default, that is the re ... Bodo tracking pixel / booking formClosed   Amelia   Updated August 18, 2022 at 6:03pm   6 Most recent comment from Miloš Jovanović:Hi, Bodo I got advised.  At the moment we can only offer a workaround to achieve what you described.There is a JS hook that you can use,    and with it you can create a function that will add cus ... Mandy Oldfield Re-add employeeClosed   Amelia   Updated August 16, 2022 at 1:23pm   2 Most recent comment from Marko Davidović:Hello Mandy, Thank you for reaching out to us.The email address is saved in your database, you need to find that employee in your database and delete it, and after that, you will be able to add an emp ... Stu McKenzie Book multiple slots in single booking workflowClosed Pre-purchase questions for Amelia   Updated August 16, 2022 at 12:44pm   5 Most recent comment from Marko Davidović:Hello Stu, Unfortunately, we do not have a free trial but you can check out our demos like you did already or you can buy our license and try Amelia out. We offer a 15-day money-back guarantee, and i ...