We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Renny Kelvy Can I upgrade lifetime plan later on?Closed Pre-purchase questions for Amelia   Updated May 25, 2022 at 7:32am   2 Most recent comment from Uroš Jovanović:Hello Renny,Thank you for reaching out to us.Directly upgrading Lifetime licenses is currently not possible, but you can, of course, acquire a new license and receive a refund for the previous purchas ... Jennifer Kidwell B70B4-35F6B-68F32-0D465-470F5Closed Pre-purchase questions for Amelia   Updated May 24, 2022 at 6:19pm   2 Most recent comment from Uroš Jovanović:Hello Jennifer,Thank you for reaching out to us.Can you please elaborate on how we can assist you?Looking forward to your reply. [email protected] Info. about refunds with AmeliaClosed Pre-purchase questions for Amelia   Updated May 24, 2022 at 1:24pm   4 Most recent comment from Uroš Jovanović:Hello Héctor,Glad to be able to assist you.Please reach out to us if you have any other questions. Renny Kelvy Two questions before I purchaseClosed Pre-purchase questions for Amelia   Updated May 24, 2022 at 1:18pm   2 Most recent comment from Marko Davidović:Hello Renny, Thank you for your interest in our product.We have the option to hide the option to choose an employee for the servicesand for events, you don't have to put an employee on the event, ... Vignesh Content collaboration with wpamelia.comClosed Pre-purchase questions for Amelia   Updated May 24, 2022 at 1:19pm   3 Most recent comment from Uroš Jovanović:Hello Vignesh, I have checked with our marketing team.Our current company policy is not allowing guest posting.Please reach out to us if you have any other questions. nacho Reservation without dateClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 1:13pm   2 Most recent comment from Miloš Jovanović:Hi, nachoThanks for showing interest in Amelia.- Our plugin is made to be used for fixed time slot bookings; we do have an "extra" section for Services, for example, where customers can extend the t ... Stephen M Need to Upgrade to a Developer Lifetime LicenseClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 1:07pm   2 Most recent comment from Miloš Jovanović:Hi, Stephen Thanks for reaching out to us.Certainly, we can help you upgrade your licence. I am just not able to see which licence you currently have, the procedure might be slightly different, for ... Ken Verhaegen Cron scheduling of scheduled notifications in WordPressClosed Pre-purchase questions for Amelia   Updated May 27, 2022 at 10:39am   10 Most recent comment from Uroš Jovanović:Hello Ken, On WP Crontrol's official page there's no mention of them removing the "PHP Cron Events". Moreover, they are covered in the FAQ on the same page with instructions on how they are ... Taniesha Chalmers Frontend servicesClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 12:38pm   2 Most recent comment from Miloš Jovanović:Hi, TanieshaThanks for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his wo ... Amsi Plugin to integrate Amelia triggers with BuddyBoss actionsClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 12:29pm   4 Most recent comment from Miloš Jovanović:Hi, Amsi Sorry about the delayed response.We do have the facility of Web Hooks, in general.This setting allows you to set several hooks that will send data from the Amelia plugin to any other applic ... Amsi Event calendar customizationClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 9:20am   2 Most recent comment from Uroš Jovanović:Hello Amsi,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Sam Upselling PackagesClosed Pre-purchase questions for Amelia   Updated May 23, 2022 at 7:44am   2 Most recent comment from Marko Davidović:Hello Sam, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Feat ... Ronny Daniel functionalityClosed Pre-purchase questions for Amelia   Updated May 20, 2022 at 6:25pm   2 Most recent comment from Miloš Jovanović:Hi, RonnyThanks for reaching out to us.In Amelia, special days have priority over "standard schedule", if that makes sense, so i believe you should have no issues in setting up that kind of schedule ... Juan Valencia variable and grouped productsClosed Pre-purchase questions for Amelia   Updated May 20, 2022 at 5:38pm   4 Most recent comment from Miloš Jovanović:Hi, Juan  You shouldn't have any issues in doing this. You can add Amelia bookings to the site along with other products, and if you properly set everything up, you should have no issues. Plea ... Amsi Customizations related to customer panelClosed Pre-purchase questions for Amelia   Updated May 19, 2022 at 7:58am   2 Most recent comment from Marko Davidović:Hello Amsi, Thank you for your interest in our product. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of a ...