We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

marta featuresClosed Pre-purchase questions for Amelia   Updated October 9, 2020 at 7:05pm   2 Most recent comment from [deleted]:Hi Marta,Thank you for your message.Regarding your first question - yes, you can implement this via assigning employees to a certain services and set up availability.You can find more details followin ... Martha Bashir Ask for a refundClosed Pre-purchase questions for Amelia   Updated October 8, 2020 at 8:50am   2 Most recent comment from Miloš Jovanović:HI Martha,Sorry to hear that you do not want to use our plugin after the purchase. In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received ... vincent pre-purchase questionsClosed Pre-purchase questions for Amelia   Updated October 7, 2020 at 6:16pm   2 Most recent comment from [deleted]:Hello Vincent,Sorry for the delayed response.We have an integration with WooCommerce and you can set up different prices for different events and allocated them to a different slots. You can find mor ... PascalM testing localClosed Pre-purchase questions for Amelia   Updated October 6, 2020 at 3:34pm   4 Most recent comment from [deleted]:Hi PascalM,You are welcome.Have a nice day. Remiz REST API for mobile appClosed Pre-purchase questions for Amelia   Updated October 6, 2020 at 1:27pm   4 Most recent comment from [deleted]:Hi Remiz,We have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API Routs in our free version of Am ... Connor Smith timezones in the calendarClosed Pre-purchase questions for Amelia   Updated October 6, 2020 at 11:03am   2 Most recent comment from [deleted]:Hi Connor,Thanks for your interest.Not yet, we have this feature in plan, and it should be live by the end of 2020.  Mary Hennessy event calendar connect to googleClosed Pre-purchase questions for Amelia   Updated October 6, 2020 at 9:48am   4 Most recent comment from Miloš Jovanović:HI Mary,Probably those plugins are only some shortcode extenders that our customers made for their use case.We are not familiar with that since we do not know for what they made those other plugin.Al ... Molly Murphy Mail Service SettingsClosed Pre-purchase questions for Amelia   Updated October 6, 2020 at 9:31am   4 Most recent comment from [deleted]:Hi Molly,Yes, you will not need any other mail plugin, you will be able to use SMTP right away.Best regards. Callum Usability for tour business?Closed Pre-purchase questions for Amelia   Updated October 5, 2020 at 11:25am   2 Most recent comment from [deleted]:HI Callum,Thanks so much for your interest.It should be suitable, but you need to let me know what is your use case so I can tell for sure. samantha wakefield plug in functionalityClosed Pre-purchase questions for Amelia   Updated October 5, 2020 at 8:49am   2 Most recent comment from Miloš Jovanović:HI samantha,Thank you for your inquire.Unfortunately we do not have trial verison, but we do have 15 days money-back guarantee so you can use that period to test the plugin out.Also, you can check out ... Bill Burgess Product Trial Missing Catalog View?Closed Pre-purchase questions for Amelia   Updated October 5, 2020 at 8:14am   2 Most recent comment from [deleted]:Hi Bill, Thanks so much for your interest.  If you are using lite version, there for services just Step-by-step booking form id available and the shortcode for it is [ameliabooking] You can take a l ... Ken Abah Cant purchase from websiteClosed Pre-purchase questions for Amelia   Updated October 5, 2020 at 8:08am   2 Most recent comment from Miloš Jovanović:HI Ken,Thank you for your inquire.Sorry for late response, we are not working on weekends.Can you please send me the screenshot of the issue so I can take a look.Also tell me from which country are y ... Rémi Oravec Fonctionnalités d'AméliaClosed Pre-purchase questions for Amelia   Updated October 5, 2020 at 7:41am   4 Most recent comment from Miloš Jovanović:Hi Rémi,Sorry for late response, we are not working on weekends.I can not tell precisely when this will be available but it is in our plan after we finish the features that are on this road map. We ... Linda need to know if this can do multiple times on one dayClosed Pre-purchase questions for Amelia   Updated October 4, 2020 at 10:24pm   6 Most recent comment from [deleted]:Hi Linda,I can see those questions, so will close off this request and will reply in another one. Aman time slotsClosed Pre-purchase questions for Amelia   Updated October 4, 2020 at 9:26pm   2 Most recent comment from [deleted]:Hello Aman,Thanks for getting in touch.Please see my responses below:1. Unfortunately, at the moment we don't have a bulk purchase option. We're looking into adding that as a feature, but u ...