We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Merve Ercin Teachers availibilityClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 6:45pm   2 Most recent comment from [deleted]:Hello, Merve!Thank you for your interest in Amelia.In order to let your teachers manage their working hours, you will have to give them permission in Roles Settings and create Employee Panel. This pan ... Naoki Bodiou Functionality i'm looking forClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 2:10pm   2 Most recent comment from [deleted]:Hi Naoki,Thanks so much for your interest in Amelia. Unfortunately, we do not have an option to automatically calculate travel time, this is not possible to be done with the plugin.The only possibil ... Francesca Spampinato infoClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 12:15pm   2 Most recent comment from [deleted]:Hi, Francesca!Thank you for your interest in Amelia.Sorry for disappointing you, but Amelia was created for service and event bookings mostly.Our Services can last up to 23h 59m, and multiple bookings ... John css media queries not working if customer panel width smaller than screen sizeClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 11:44am   2 Most recent comment from Miloš Jovanović:Hi John,Thank you for your inquire.At the moment the customer panel is designed only to be used on 100% width page.We do not have CSS for the divs that are less than 100%.I will forward this to my te ... Darren Badley double bookingClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 11:37am   2 Most recent comment from Miloš Jovanović:Hi Darren,Thank you for your inquire.If someone books a half day for example on February 20, that same day will not be able to be booked for full day for other customer. Sarah Lynn Payment subscriptionsClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 10:52am   2 Most recent comment from Miloš Jovanović:Hi Sarah,Thank you for your inquire.Sorry to disappoint you but unfortunately at the moment our plugin does not have any kind of subscription for users, and also it will not work with Woo Subscripti ... Alain Aubry local test envClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 10:37am   6 Most recent comment from [deleted]:Hi, Alain!No problem, we are here to answer your questions.Yes, you can use it on 1 online domain + 1 local domain.Best Regards. Jon Newlyn WoocommerceClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 10:32am   2 Most recent comment from Miloš Jovanović:Hi Jon,Thank you for your inquire.Yes, you will connect the desired products with Amelia but you can also sell the products that are separate to Amelia using Woo. Rohan Amelia BookingClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 12:56am   5 Most recent comment from Rohan:Thank you, Liza Ryan Kevinsson memberships / gift card questionsClosed Pre-purchase questions for Amelia   Updated February 3, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi, Ryan!Thank you for your interest in Amelia.I’m sorry for disappointing you, but there isn't a possibility for Gift cards in Amelia with its current built-in features. Only coupons are avail ... Damien Can amelia do thisClosed Pre-purchase questions for Amelia   Updated February 2, 2021 at 3:37pm   2 Most recent comment from [deleted]:Hi, Damien!Thank you for your interest in Amelia.Unfortunately, there isn't a possibility for creating Services or Events in Amelia with multiple prices with the plugin's current features, u ... Mike FeaturesClosed Pre-purchase questions for Amelia   Updated February 2, 2021 at 10:46am   2 Most recent comment from [deleted]:Hi, Mike!Thank you for your interest in Amelia.Unfortunately, Amelia has no built-in option to use memberships. The closes features are Recurring Appointments and Packages. For example, Packages allow ... Hassan Afhakama I need words to be translated to GermanClosed Pre-purchase questions for Amelia   Updated February 1, 2021 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Hassan,Thank you for your inquire. If you are using the full version of the plugin may I suggest opening ticket in Amelia category and our agents will help you out. This category is for the pre-pu ... Taewoo No Regarding TimezoneClosed Pre-purchase questions for Amelia   Updated February 1, 2021 at 9:26am   4 Most recent comment from [deleted]:Hi Karen,Yes, we have it in a plan for Q2 this year, we will inform you here when we release it.  Nils Ritz ShortcodesClosed Pre-purchase questions for Amelia   Updated February 1, 2021 at 9:20am   2 Most recent comment from Miloš Jovanović:HI Nils,Thank you for your inquire.Shortcodes for the customer panel is available for all versions.The only version that does not have packages feature (and packages shortcodes) is the Basic plan.All ...