As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

piramistana Custom break lengthsClosed   Amelia   Updated September 26, 2018 at 2:47pm   2 Most recent comment from [deleted]:Hi piramistana,Unfortunately something like this isn't possible, but if you want to set Default Time Slot Step 1,5 hour because of the service duration, we have implemented a new feature (that will b ... aido54 Slow and lack of informationClosed   Amelia   Updated September 26, 2018 at 9:48am   6 Most recent comment from [deleted]:Hi aido54,1. For slow lack of information - We are aware of this issue. It needs few seconds to load because of response from the server. From the next update that should be released this week there ... Collin Blake Time Zone AllowanceClosed   Amelia   Updated September 25, 2018 at 9:18am   2 Most recent comment from [deleted]:Hi Collin,Thank you!Unfortunately we don't have this option at the moment. When client books an appointment he sees your time zone and working hours in your time zone. However we plan to implement thi ... Bolsterenpit CSS for deleting description tekstClosed   Amelia   Updated September 25, 2018 at 8:35am   12 Most recent comment from [deleted]:Hi dentvii,You are welcome. I am glad that I could help. Kind regards! Dawn A Byrd-Carter Issues with appointment timesClosed   Amelia   Updated September 24, 2018 at 10:53am   2 Most recent comment from [deleted]:Hi Dawn, Thank you for your inquiry. We are preparing a new version where it will be possible to set time slots to follow the appointments duration. For now, you can set Default time slot step in Ge ... Benjamin Griffiths Amelia service duration time modificationClosed   Amelia   Updated September 24, 2018 at 10:20am   2 Most recent comment from [deleted]:Hi Benjamin Griffiths,Thank you for the purchase.Unfortunately at the moment we don't support multi day services. There is a suggested feature at https://wpamelia.cnflx.io/ where you can vote for i ... Robinre Employee stuck at "please wait"Closed   Amelia   Updated September 24, 2018 at 9:05am   8 Most recent comment from Robinre:Right now its not a problem sine the client can use the WP dashbord grgaortiz Documentation LinksClosed   Amelia   Updated September 22, 2018 at 7:45pm   2 Most recent comment from [deleted]:Hi grgaortiz, Thank you for reporting this. We have restored wpamelia.com lakat configure working hoursClosed   Amelia   Updated September 21, 2018 at 9:28am   2 Most recent comment from [deleted]:Hi Katja,Thank you for the purchase.- How can I set my working hours if they vary every day and from week to week? Monday I might be able to offer my service from 10-11 am, Tuesday not at all, Wednes ... Collin Blake Customizing Amelia's FontsClosed   Amelia   Updated September 20, 2018 at 9:20am   2 Most recent comment from [deleted]:Hi Collin, It can't be done from the plugin's backend but there is a workaround for this. In one of the future releases we will probably add an option on customize page so you will be able to choose ... Craig McColl Catalog with Dark BackgroundClosed   Amelia   Updated September 20, 2018 at 8:42am   10 Most recent comment from [deleted]:Hi Craig McColl,We will take a look at this issue in one of the next updates. Thank you for reporting and clarifying jennifervision [ameliacatalog category=1] dClosed   Amelia   Updated September 19, 2018 at 7:10pm   5 Most recent comment from jennifervision:Got it, thank you!  Natak Service descriptionClosed   Amelia   Updated September 19, 2018 at 2:59pm   6 Most recent comment from Natak:Yes,but if I tried to place 2 services shortodes in one page (I view description!) but booking doesn't work :) Johanna Email NotificationClosed   Amelia   Updated September 19, 2018 at 12:58pm   5 Most recent comment from Johanna:Ok, great.Thank you! Craig McColl Cannot change customer details front endClosed   Amelia   Updated September 19, 2018 at 11:14am   6 Most recent comment from Craig McColl:"I propose you to open a private mode window in your browser to test the site. Like that you don't need to logout from the first window."Good idea, thanks. I will try that.