We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eric Conditional LogicClosed   Gravity Forms integration for wpDataTables   Updated January 26, 2023 at 6:23pm   20 Most recent comment from Miloš Jovanović:Hi, EricYou're welcome, we are happy to help as much as we can from our end.Of course, we are happy to see that you found a working solution for the time being.As you know, when working with Wor ... Brad Eichmann Data on Hidden Fields in Gravity Forms Disappear when editingClosed   Gravity Forms integration for wpDataTables   Updated January 16, 2023 at 6:30pm   2 Most recent comment from Miloš Jovanović:Hi, BradSorry for the delay, we don't work on weekends.-Can you tell me what are the column types of these hidden fields that get deleted once a user edits anything?Are they perhaps attachment fi ... PIETRO CESARE PALA ATTIVAZIONE GRAVITY FORMClosed   Gravity Forms integration for wpDataTables   Updated October 31, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Pietro,Thank you for reaching out to us.Can you please provide me with the screenshot/screen recordings of the issues that you are dealing with?Looking forward to your reply. Anton Likert Survey in Gravity FormsClosed   Gravity Forms integration for wpDataTables   Updated September 27, 2022 at 8:11pm   2 Most recent comment from Miloš Jovanović:Hi, Anton I am sorry, but i am not understanding what is the exact issue.Can you please elaborate a bit more,and if you can show me some screenshots,or best will be if you can record a video of your ... Andrew Moorhouse Payment StatusClosed   Gravity Forms integration for wpDataTables   Updated September 1, 2022 at 12:02pm   6 Most recent comment from Miloš Jovanović:Hi, Andrew  Our developers took a look at everything, they did their absolute best - but at this time we are not able to come up with any solution, or a workaround, to somehow pull this Payment stat ... Frank Paladino Displaying Labels vs. ValuesClosed   Gravity Forms integration for wpDataTables   Updated August 16, 2022 at 10:49am   4 Most recent comment from Aleksandar Vuković:Oh, OK, I see what you mean nowThat's a good approach, thanks for sharing with everyone. Please feel free to reach out to us if you have any further questions. Mark Ryder Date Filter not workingClosed   Gravity Forms integration for wpDataTables   Updated August 9, 2022 at 7:38am   2 Most recent comment from Aleksandar Vuković:Hello MarkSorry for the delay.We haven't been able to replicate this locally. Can you please access our Gravity Forms sandbox site and try replicating this issue there? Also, if you can, please ... Todd Radtke gravity form integration - only whole numbers are showingClosed   Gravity Forms integration for wpDataTables   Updated July 29, 2022 at 5:25pm   12 Most recent comment from Miloš Jovanović:Hi, Todd Sorry for another delay You are correct, our Apex chart integration is the only one that can show the data values like that. Here is what the developers advised. You can try this callback : ... Simon edit button for gravity form pluginClosed   Gravity Forms integration for wpDataTables   Updated May 4, 2022 at 10:43am   2 Most recent comment from Miloš Jovanović:Hi, SimonFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Saro Showing Last X DayClosed   Gravity Forms integration for wpDataTables   Updated February 19, 2022 at 4:37pm   13 Most recent comment from Aleksandar Vuković:You're welcome, SaroThe URL filters are basically values that are applied to the actual filters of wpDataTables, and the only valid date and dateTime filters in wpDataTables are range-type filter ... Matt Ling Ling Showing results for the form just submittedClosed   Gravity Forms integration for wpDataTables   Updated February 14, 2022 at 8:44pm   5 Most recent comment from Miloš Jovanović:Hi, Matt- You're welcome. As you can see, the devs gave a much more clear idea than my original one, but that's OK, what counts is that the advice is applicable.- Let us know how it goes, ... Jessica Image not showing after editClosed   Gravity Forms integration for wpDataTables   Updated January 24, 2022 at 3:20pm   2 Most recent comment from Miloš Jovanović:Hi, JessicaThank you for reaching out to us.- We have recognized this as a bug some time ago; currently, it is a setback with the Gravity Forms integration.Gravity Forms' team is not very keen to ... David paginationClosed   Gravity Forms integration for wpDataTables   Updated January 11, 2022 at 12:31pm   4 Most recent comment from Aleksandar Vuković:Hey PabloCan you please open a new ticket, and we'll gladly help you there?Just make sure you updated Gravity Forms and the Integration Add-on to the latest versions before you do. tnconnect Warning: Undefined propertyClosed   Gravity Forms integration for wpDataTables   Updated December 31, 2021 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello there!Thank you for letting us know about this. We'll forward the ticket to our developers for review, and as soon as we hear from them we will let you know. David ERRORS in Tables- display all not workinfClosed   Gravity Forms integration for wpDataTables   Updated December 20, 2021 at 7:55am   2 Most recent comment from Isidora Markovic:Hi David, We see that you open more similar tickets and we will continue on this one https://tmsplugins.ticksy.com/ticket/2939763 and we will close others. Thank you for understanding. Best regards.