We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Pre-purchase questions for Amelia

TMS Store Date: December 8th, 2021 Overview: Through our store, you can see all your purchased licenses, buy new licenses, contact support, access the main websites, official documentation, demos, add-ons, and pricing, change y ...

Amelia Pricing The price of our plugins and add-ons depends on where you're purchasing them from. Prices are subject to change without prior notice. Amelia If you want to buy the plugin through our website, there are three options you ...

Are You Getting “The link you followed has expired” Error in WordPress? The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standard WordPress installations, there is a server setting that limits the u ...

Appointments are automatically canceled Date: April 19th, 2022 If your customers are showing up for appointments you see as canceled, and if there are instances where appointments are automatically canceled a few minutes after they're booked, please note that it's ...

Refund Policy Customer satisfaction and long-term relationship is our primary goal here at TMS. So, even though we are pretty confident in the quality of Amelia, and are pretty sure you won’t ever need a refund, we have established a str ...

Updating the plugin to the latest version Updated on: February 21st, 2024 PLEASE NOTE: TMS (our company) currently has two WordPress plugins and 6 wpDataTables add-ons: Amelia;wpDataTables;Master-Detail Tables - an add-on for wpDataTables, which requires wpDat ...

Time Zones with Amelia Date: November 19th, 2021 Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of Amelia will be shown exactly how you save them, so (fo ...

Upgrading Licenses Updated: July 14th, 2023. Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal opens up where you can choose available upgrade plans: Please note that the Life ...

Amelia Shortcodes and Front-end Implementation Date: November 5th, 2021 At the moment, the plugin has integration with Elementor and Divi builder, but we plan to add a lot more in the future. Adding specific (multiple) employees, categories, services, or locations thr ...

Installation Detailed instructions for plugin installation through WordPress, and through FTP. The installation process for our plugins and add-ons is simple and straightforward, and shouldn’t cause you any trouble. Regardless of your ...

Disappearing Notification Templates (PARTIALLY RESOLVED) Updated: February 1st, 2022 PLEASE NOTE: Grammarly resolved the issue that is described below, so please make sure that you're using the latest version of this add-on. If you're using some other grammar tool, and this iss ...

Licenses, Purchase, and Activation Edited Date: July 14th, 2023 Licenses Our products can be purchased through the Envato marketplace, and through our websites: AmeliawpDataTableswpDataTables add-ons Please note: Envato licenses are lifetime licenses, ...

Using Multiple Languages in Amelia Date: November 23, 2021 Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any inconsistencies with the translation, please ...

Recurring VS multi-day events Date: November 23, 2021 Recurring Events: Think of recurring events as a lecture. For example, you have an event called "Evolution 101" which is a recurring event that recurs every week, on Mondays, from 10:00 - 14:00. E ...