Hey there, Awesome Customers!

Just a heads up: Our team will be out of the office on the 12th and 13th of September, but don’t worry—we'll be back in full swing on the 16th of September (since we don't operate on weekends anyway).

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we get back.

Thanks a bunch for your understanding and support!

Warm regards,

TMS

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Refund Policy

Customer satisfaction and long-term relationship is our primary goal here at TMS. So, even though we are pretty confident in the quality of Amelia, and are pretty sure you won’t ever need a refund, we have established a straightforward customer-friendly refund policy.

When a refund might be given

If you are experiencing technical difficulties with your copy of Amelia, please feel free to open a ticket on this platform, so our support managers can help. They are able to resolve the problems in almost all cases.

However, if you feel that the product just doesn’t work for you, you can request a refund. As Amelia is a digital non-revokable product, we issue refunds only within 15 days after purchase. In case you decide to use this option, please provide us with feedback as it is vital for us to make Amelia better with each release.

When a refund might not be given

We do not issue refunds when 15 days after the purchase have passed. Please note that it is customers responsibility to understand this upon purchasing products from us.

How to submit a refund request

Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots in the right-hand side of the license you want to submit a refund request for:

If you don't see it, that means that the 15-day money-back guarantee period ended, and as per our refund policies (Amelia Refund Policy, wpDataTables Refund Policy), you're no longer eligible for a refund. After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.