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Disappearing Notification Templates

Date: November 24, 2021


Currently, Amelia has an issue with browser extensions that are used for grammar checks (Grammarly, Language Tool, etc).

Manifestation:

Email templates disappear when you switch between them (but they are still available when you refresh the page unless you save them).

If you save a template with Grammarly (or any other grammar tool) enabled, a blank template will be saved, and all your work will be lost.

Solution:

Make sure to turn the browser extension off for your back-end site, and you'll be able to modify and save the notifications without any issues.

Check out the video below to see how it behaves and what you need to do in order to create and save email templates. We've reached out to Grammarly about this, and their developers are checking out the issue. We hope that they'll have a solution for this issue soon.

Sorry for the inconvenience.