We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Amelia advertises support for "Outlook" but its not exactly true. I use Outlook Desktop and do not keep my email nor calendars in cloud-based systems such as M365 or Gmail. I was sorry to learn after my Amelia purchase that I could not import an ICS file of my appointments to Amelia to have it block busy times to prevent clients from scheduling appointments when I would be unavailable. I sent in a ticket , but the response was unsatisfactory.
In response, I created my own companion plugin that ingests ICS files and creates blocking appointments in Amelia using a pseudo customer, service, category, and location. It works for me in concert with some VBA code in my outlook that produces an obsfucated ICS file of appointments out over the next 90 days and then uses an API that uploads and processes the file to my website blocking those times in amelia.
I'm sure more people would use Amelia if it had ICS support. I would like to offer this companion plugin to Amelia so that they may incorporate ICS support into Amelia booking to support ICS files and Outlook Desktop.
To whom should I address this offer?
Attached files: Amelia ICS Blocker Plugin User Manual.docx
readme.txt