We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We have the wpDatatables plugin installed on our WordPress site, currently at version 5.8.1. and there are not updates available in our wordpress. However, upon reviewing the changelog, we noticed that the latest version available is 7.1.1.
Could you please help us understand why automatic updates are not available for this plugin in WordPress? We would appreciate any guidance you can provide on resolving this issue.
Thank you for your assistance.
Best regards,
Attached files: NoUpdateAvailable.png
CurrentVersion.png
Hi Angel,
in regards to updating your plugin, the most important step is to check this option;
In the main plugin settings/'Prevent deleting tables in database'.
When you have that enabled, it means that all your tables, settings and charts will remain safe in your WordPress Database, so you can safely update the plugin.
If you activated the purchase code in wpDataTables Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures from this Guide :
Updating the plugin to the latest version
Let me know how it goes.
Kind Regards,
Miloš Jovanović
[email protected]
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