We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Updating the plugin to the latest version

Updated on: February 21st, 2024

PLEASE NOTE: TMS (our company) currently has two WordPress plugins and 6 wpDataTables add-ons:

  • Amelia;
  • wpDataTables;
  • Master-Detail Tables - an add-on for wpDataTables, which requires wpDataTables in order to work;
  • Powerful Filters - an add-on for wpDataTables, which requires wpDataTables in order to work;
  • Report Builder - an add-on for wpDataTables, which requires wpDataTables in order to work;
  • Gravity Forms Integration for wpDataTables - an add-on for wpDataTables, which requires wpDataTables and Gravity Forms in order to work;
  • Formidable Forms Integration for wpDataTables - an add-on for wpDataTables, which requires wpDataTables and Formidable Forms in order to work;
  • Forminator Forms Integration for wpDataTables - an add-on for wpDataTables, which requires wpDataTables and Forminator Forms in order to work;

This article provides comprehensive instructions on updating these plugins/add-ons to their latest versions, as the process is similar for all of them. If you do not have a specific plugin installed or it does not require an update, feel free to disregard the instructions related to that plugin.

If you activated the purchase code in Amelia Settings/Activation, or in wpDataTables Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.

If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures below.

MANUAL METHOD 1:

Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, or from Envato (depending on where you purchased the plugin from).

Amelia:

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

wpDataTables:

Go to wpDataTables Settings, and make sure that the "Prevent deleting tables in database" checkbox is enabled.

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

MANUAL METHOD 2:

Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, or from Envato (depending on where you purchased the plugin from).

  1. Use FTP to open /yourwordpressfolder/wp-content/plugins
  2. Delete the existing plugin folder ("ameliabooking" or "wpdatatables")
  3. Open the zipped file, and extract the "ameliabooking" or "wpdatatables" folder you see in the zip file into ../wp-content/plugins/ folder
  4. Go to the WP-admin panel and open the Plugins section
  5. Deactivate the plugin, and then activate it again
  6. Clear server and browser cache

MANUAL METHOD 3:

Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, or from Envato (depending on where you purchased the plugin from).

Amelia:

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

wpDataTables:

Go to wpDataTables Settings, and make sure that the "Prevent deleting tables in database" checkbox is enabled.

  1. Go to the Plugins section, deactivate the plugin, and then delete it (you will not lose your data because you made sure the database tables are not deleted).
  2. Click on "Add New" in the Plugins section, and upload the previously downloaded file.
  3. Activate it and make sure to purge the server and browser cache