We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Help! urgent! when I Log into your store with the credentials I received when I purchased the plugin, I try to download the plugin and I get this message: you are not allowed to download file. I already deleted the Lite plugin and I need to urgently complete my project using your premium plugin. I also downloaded the Lite plugin again (after deleting it) hoping I could activate it with purchase code but the activation part is grayed out. Help! Thanks in advance for your assistance
Hi Milos. Your suggestion of using another browser worked to download the file. however I cannot install the plug-in from either browser. From WordPress I go to add plugins, cluck upload plugin, choose file-- the zip file--, Click install now and this is the error message I get in both browsers:
The link you followed has expired.
Please try again.
Please help ASAP as I’m on deadline. Thanks. I have a Mac and I was using Chrome and then I switched to Safari. Again, I cannot upload with either browser.
Hi Michael,
Please follow this guide and it should be solved :
Are You Getting “The link you followed has expired” Error in WordPress?
If our article does not load for any reason, you can also check out this Guide by wpBeginners.
You can also check other, manual ways to install here : Installation
Let me know how it goes.
Kind Regards,
Miloš Jovanović
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables