Hello Kelsi,

Thank you for reaching out to us.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

First of all please check if you are using the latest version of Amelia (see attachment).

If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.

If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:

Updating the plugin to the latest version

After that, please try sending an SMS to your number to send a test notification to check if it worked or not.

Please note: SMS often has a status queued but is actually sent.

It is not refreshed automatically. 

You have to press the little refresh icon next to the "queued" status, to see the actual message status.

If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?

ping smsapi.wpamelia.com

Also, can they whitelist this IP address: 116.203.87.139?

Can you please let me know if there is any customer or admin with the same email as the employee user with which you were logged in when this error occurred?

If that is the case, you should change the email of that customer or admin and it will be resolved as it causes a conflict between roles and permissions.