Hello there,

Thank you for reaching out to us.

Is the notifications stopped working (you can send a test notifications and check) or they just can not log in?

1. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.

   

    

   The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this

   

   We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

   So please set the SMTP on your site

   • SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
     • SMTP Host – smtp.gmail.com
     • SMTP Port – 587
     • SMTP Secure – TLS
     • SMTP Username – Your Gmail address
     • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

     The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

   Google SMTP (Gmail accounts):

   From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

   In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

   For detailed set-up instructions, please take a look at this article on our official support platform.

   Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

   If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

   For detailed set-up instructions, please take a look at this article on our official support platform.

   Hope this helps. 

2. You need to add a customer panel placeholder to your appointment-approved notifications like this for example 

   

   And when they book for the first time and when they click on the link they will be redirected automatically to set the password and the user name will always be the mail that they used during the purchase.

   You need to do this also for customer panel access as well copy and add this %customer_panel_url% there and when they forgot password they will be able to reset it.

   This should help.

   We wish you all the best and hope you have a wonderful day ahead.