For some reason all the SMS notifications stopped working after Nov 11th.
I used the "Send Test SMS" notification feature and it sent the test SMS message to my phone. The problem is real time SMS messages are not being sent out for any of the notifications. I didn't change any of the settings since it was working in Nov. Your assistance is appreciated.
First of all, please check if you are using the latest version of Amelia.
( You can always check what is the current latest version on this changeLog page)
if not - please update Amelia and purge all cache from the site.
-
If you activated the purchase code in Amelia Settings/Activation,
the update should be offered in the Plugins section.
On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
After that, purge cache of the site and try logging in to the Amelia SMS account again in the Amelia Notifications/SMS Notifications/
( or if you don't have an SMS account yet, hit the "Sign up" button).
Also, make sure that you have some SMS credits, if you have a zero balance you won't be able to perform a Test SMS message.
Then try to send a Test SMS Notification to your phone to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
-
If this does not work, please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) to do a network ping test towards our server.
This is the command to run the ping test:
ping smsapi.wpamelia.com
Please have them send you the network ping test latency results, and send that to us,
so that we can see if the ping was successful.
-
Now, for the most important point, if you wish to ensure that the SMS stays properly logged in,
the hosting needs to make sure to add our Amelia server IP to the hosting firewall "whitelist".
In that case you need to reach out to the DevOps of your server or reach out to your hosting provider, and ask them to ask the DevOps to do a network ping test towards our server.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
For some reason all the SMS notifications stopped working after Nov 11th.
I used the "Send Test SMS" notification feature and it sent the test SMS message to my phone. The problem is real time SMS messages are not being sent out for any of the notifications. I didn't change any of the settings since it was working in Nov. Your assistance is appreciated.
Check your login under SMS for some reason it logs my account out after a month or two. Its in the area where you pay for more credit.
My profile was still logged in under SMS. I ended up logging out and back in to see if maybe that fixes it. I will see.
It still isn't working.
Hello there,
Thank you for reaching out to us.
First of all, please check if you are using the latest version of Amelia.
( You can always check what is the current latest version on this changeLog page)
if not - please update Amelia and purge all cache from the site.
-
If you activated the purchase code in Amelia Settings/Activation,
the update should be offered in the Plugins section.
On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
After that, purge cache of the site and try logging in to the Amelia SMS account again in the Amelia Notifications/SMS Notifications/
( or if you don't have an SMS account yet, hit the "Sign up" button).
Also, make sure that you have some SMS credits, if you have a zero balance you won't be able to perform a Test SMS message.
Then try to send a Test SMS Notification to your phone to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
-
If this does not work, please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) to do a network ping test towards our server.
This is the command to run the ping test:
Please have them send you the network ping test latency results, and send that to us,
so that we can see if the ping was successful.
-
Now, for the most important point, if you wish to ensure that the SMS stays properly logged in,
the hosting needs to make sure to add our Amelia server IP to the hosting firewall "whitelist".
Our Amelia SMS Server IP is 116.203.87.139.
Please let us know how it goes. Thank you
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks, I do have the latest version of Amelia installed. I will look at the other suggestions you listed and let you know.
Hello again,
In that case you need to reach out to the DevOps of your server or reach out to your hosting provider, and ask them to ask the DevOps to do a network ping test towards our server.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables