Hello Maria,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Maria Jose,

Thank you for your patience! It seems that my previous response didn’t go through for some reason. Could you kindly provide me with a new admin user for your site? Please set the email to [email protected], and I’ll take a look as soon as I can.

Looking forward to your response.

Hello Maria,

I can see that you have the "PHP Mail" mail service set up.

Please note: We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail services.

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Hello Maria Jose,

Thank you for your message!

You can configure SMTP using your SiteGround email. Here are the steps:

1. Set Up SMTP Details on Your Server:

   • Log in to your SiteGround hosting account.
   • Navigate to Email → Email Accounts and ensure you have a valid email account created (e.g., [email protected]).
   • Click on the "Manage Email Configuration" or similar option to find SMTP settings. You’ll typically see:
     • SMTP Host: mail.majoblogger.com (or as specified by SiteGround).
     • SMTP Port: Use 465 for SSL or 587 for TLS.
     • Username: Your full email address (e.g., [email protected]).
     • Password: The email account’s password.

2. Set Up WP Mail SMTP in WordPress:

   • Install and activate the WP Mail SMTP plugin.
   • Go to WP Mail SMTP → Settings.
   • Choose "Other SMTP" as the mailer.
   • Enter the SMTP details you retrieved from SiteGround.
   • Save your changes and use the Test Email feature to verify the setup.

3. Set WP Mail in Amelia:

   • Go to Amelia Settings → Notifications → Mail Service and select "WP Mail."
   • Amelia will use the WP Mail SMTP configuration for sending emails.

If this resolves the issue, then the configuration mismatch was likely causing it. Let us know if you encounter any further issues, and I’ll be happy to assist.