I'm experiencing issues updating my Amelia plugin (version 7.8.2). Although the plugin is activated and working, I cannot perform any updates - neither automatic nor manual.
Current situation: - Plugin version: 7.8.2 - Plugin status: Activated and working - Issue: Cannot update the plugin at all - Error message: "Aktualizácia zlyhala: To receive automatic updates license activation is required"
When I try to update manually, I get the same activation error message. I've already activated the plugin, and when checking the activation settings, I see a message about the purchase code being hidden for security reasons with a reference to store.tms-plugins.com.
Could you please advise: 1. Why I can't update the plugin despite it being activated 2. What specific steps I need to take to be able to update the plugin 3. If I need to re-enter my purchase code, where can I find it and how to properly enter it
Hello,
I'm experiencing issues updating my Amelia plugin (version 7.8.2). Although the plugin is activated and working, I cannot perform any updates - neither automatic nor manual.
Current situation:
- Plugin version: 7.8.2
- Plugin status: Activated and working
- Issue: Cannot update the plugin at all
- Error message: "Aktualizácia zlyhala: To receive automatic updates license activation is required"
When I try to update manually, I get the same activation error message. I've already activated the plugin, and when checking the activation settings, I see a message about the purchase code being hidden for security reasons with a reference to store.tms-plugins.com.
Could you please advise:
1. Why I can't update the plugin despite it being activated
2. What specific steps I need to take to be able to update the plugin
3. If I need to re-enter my purchase code, where can I find it and how to properly enter it
Thank you for your assistance.
Best regards,
Hegemon
Attached files: Snímka obrazovky 2024-12-09 o 11.36.48.png
Snímka obrazovky 2024-12-09 o 11.37.04.png
Hello Jakub,
Thank you for the update on this.
Please check the following article for this purpose:
Updating the plugin to the latest version
Let me know if it works or not.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, Yes thank you.
You can closed this ticket.
Best reggards
Jakub