Online payments for appointments are not working. During the final step of the appointment form, my clients are unable to make payments to confirm their appointments. The payment button does not redirect to the Mollie payment interface.
I also tried enabling on-site payment to see if that works, but my clients are still unable to book appointments. It seems the payment button is not functioning.
However, I’ve set up event bookings with Mollie on the same website, and it works perfectly. The issue only occurs with appointment bookings.
Could you please help me resolve this issue quickly, as my clients are waiting to make their reservations ? If necessary, I can provide you with temporary access to the WordPress site to resolve the problem.
In the Plugin section, disable the Amelia temporarily. Download the plugin I've sent, then go the Add new plugin and upload the fix. It will ask you if you want to overwrite, just confirm and you will install the fix. No data will be lost, since you are just updating the license version.
Make sure that the slider "delete Amelia content" is disabled in Activation settings.
I am once again experiencing an issue with event bookings on my website.
When a client tries to book a spot for the upcoming event, they can complete the entire Amelia form, but when they click the payment button, they are not redirected to the Mollie payment page. Instead, they remain on the final page of the form without being able to make the payment.
In short, none of my clients can currently book a spot for my event because they are unable to pay.
For appointment bookings, everything is working fine for now.
The issue I mentioned below was temporarily resolved by installing the latest Amelia update. I have once again downloaded and installed the latest Amelia update (8.0) from my client area, but this time the issue persists.
J'ai pu reproduire le problème. Voici ce qui est visible dans la console de développement.
Nous avons déjà la version 8.0.1 publiée, mais cela concerne l'autre problème. Puis-je demander l'accès au site de staging (avec la version 8.0) ainsi que les identifiants, afin que je puisse les transmettre aux développeurs ?
En attendant, vous pouvez revenir à la version 7.9, le temps que nous fournissions un correctif. Si vous ne l'avez pas, je peux vous l'envoyer via WeTransfer.
It's up to you—we can use your WP admin credentials as well, but it's important to provide access to the staging site. If you decide to revert to version 7.9, we won't be able to see or reproduce the issue. With the staging site, you can still keep 8.0 installed, and since it's not the production site, we can test without affecting the functionality.
You can revert back to the previous version. No data will be lost, just make sure to disable the "delete Amelia content" slider in Activation settings.
To clarify, the issue preventing my clients from booking a spot for an event was already occurring with version 7.9. That’s why I downloaded version 8.0, but the problem persists. Why would I need to reinstall version 7.9 ?
I can provide you with my WordPress credentials without any issue. However, this is not a test site, as the website is live, and I do not want to interrupt or affect its functionality.
Just so I understand, if I simply provide you with my WordPress credentials without doing anything else, will you be able to access the site and attempt to resolve the issue(s)?
Apologies, it seems I misunderstood the issue here. The previous fix I sent was for version 7.9, and it was related to the issue where customers couldn’t book appointments. However, this issue is different. I initially thought it started after the latest update, but it appears it was occurring even before you updated to version 8.0, despite the fix being applied.
Based on the developer console, this seems to be a different issue. I would definitely need WP admin access to investigate further. We could test on the live (production) site, but the staging site would be preferable if that's an option.
Thanks, i've forwarded this to developers already. I think we will be able to solve this on the production site, but in case we need anything else, I will get back to you.
Malheureusement, nous n'avons pas pu reproduire ce comportement dans notre environnement de test. Serait-il possible de demander un accès à la base de données afin que nous puissions exporter les tables pour des tests locaux ?
Thanks, i've actually managed to install the phpmyadmin plugin and we are able to access the database. Let me forward this to the developers so they can continue the investigation.
Just wanted to provide an update that it has been forwarded to developers and they are troubleshooting the issue. Please note that we do not work on weekends.
Here is an update: We have managed to reproduce the issue with Amelia's tables, which we exported from your site for local testing purposes. The issue lies in Amelia's cache table and the data saved for the Mollie payment. Since the data is too long, it is breaking the redirect flow.
We have temporarily fixed it by editing the data type of the column causing the issue.
We have also noted this as a bug, and it will be addressed in the next update.
For now, please do not deactivate/activate the plugin, as this action would revert the changes we made to your database via phpMyAdmin:
Thank you for your response and for resolving this issue.
It is working again.
Since I am unable to activate or deactivate the plugin, can I still download new Amelia updates?
The updates are not installed automatically — is that normal?
I currently download the new version of Amelia from my client area and upload it through the WordPress plugin uploader. If I do this, is there a chance it could activate or deactivate the plugin, causing the issue to occur again?
We can not notify I'm afraid since each agent receives around 200 to 300 tickets per day. When our dev team releases new update you can reach out to us so that we can check with our Dev team if the issues has been resolved and also you can follow our change log on this link https://wpamelia.com/changelog/.
We wish you all the best and hope you have a wonderful day ahead.
Hello,
Online payments for appointments are not working. During the final step of the appointment form, my clients are unable to make payments to confirm their appointments. The payment button does not redirect to the Mollie payment interface.
I also tried enabling on-site payment to see if that works, but my clients are still unable to book appointments. It seems the payment button is not functioning.
However, I’ve set up event bookings with Mollie on the same website, and it works perfectly. The issue only occurs with appointment bookings.
Could you please help me resolve this issue quickly, as my clients are waiting to make their reservations ? If necessary, I can provide you with temporary access to the WordPress site to resolve the problem.
Thank you.
Attached files: Capture d’écran 2024-12-05 à 22.53.08.png
Correction: Event bookings no longer work either, even though they were functioning previously. I haven’t made any changes to the settings.
Hi Max,
Thanks for reaching out to us. I'm sending a fix to your email address - [email protected]. Please, install it and let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hello, thank you. Could you also explain how to install this fix? Will I retain my Amelia settings if I delete and reinstall the Amelia plugin ?
Sure, i forgot to mention that.
In the Plugin section, disable the Amelia temporarily. Download the plugin I've sent, then go the Add new plugin and upload the fix. It will ask you if you want to overwrite, just confirm and you will install the fix. No data will be lost, since you are just updating the license version.
Make sure that the slider "delete Amelia content" is disabled in Activation settings.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Thank you very much, it worked perfectly. I will let you know if I encounter any issues again.
Have a great day.
Best regards, Max
You are welcome, Max.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
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Hello,
I have got an other question.
Could you please check my new ticket ?
Here is the link: https://tmsplugins.ticksy.com/ticket/3778793
Thank you for your service.
Best regards,
Max
Hi Max,
My colleague will provide the response as soon as possible. Thank you again for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
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Hello,
I am once again experiencing an issue with event bookings on my website.
When a client tries to book a spot for the upcoming event, they can complete the entire Amelia form, but when they click the payment button, they are not redirected to the Mollie payment page. Instead, they remain on the final page of the form without being able to make the payment.
In short, none of my clients can currently book a spot for my event because they are unable to pay.
For appointment bookings, everything is working fine for now.
The issue I mentioned below was temporarily resolved by installing the latest Amelia update. I have once again downloaded and installed the latest Amelia update (8.0) from my client area, but this time the issue persists.
How can I resolve this problem?
Thank you.
Best regards, Max
Salut Max,
J'ai pu reproduire le problème. Voici ce qui est visible dans la console de développement.
Nous avons déjà la version 8.0.1 publiée, mais cela concerne l'autre problème. Puis-je demander l'accès au site de staging (avec la version 8.0) ainsi que les identifiants, afin que je puisse les transmettre aux développeurs ?
En attendant, vous pouvez revenir à la version 7.9, le temps que nous fournissions un correctif. Si vous ne l'avez pas, je peux vous l'envoyer via WeTransfer.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Max,
It's up to you—we can use your WP admin credentials as well, but it's important to provide access to the staging site. If you decide to revert to version 7.9, we won't be able to see or reproduce the issue. With the staging site, you can still keep 8.0 installed, and since it's not the production site, we can test without affecting the functionality.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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I've just sent the 7.9 to your email address - [email protected]
You can revert back to the previous version. No data will be lost, just make sure to disable the "delete Amelia content" slider in Activation settings.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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To clarify, the issue preventing my clients from booking a spot for an event was already occurring with version 7.9. That’s why I downloaded version 8.0, but the problem persists. Why would I need to reinstall version 7.9 ?
I can provide you with my WordPress credentials without any issue. However, this is not a test site, as the website is live, and I do not want to interrupt or affect its functionality.
Just so I understand, if I simply provide you with my WordPress credentials without doing anything else, will you be able to access the site and attempt to resolve the issue(s)?
Thank you.
Apologies, it seems I misunderstood the issue here. The previous fix I sent was for version 7.9, and it was related to the issue where customers couldn’t book appointments. However, this issue is different. I initially thought it started after the latest update, but it appears it was occurring even before you updated to version 8.0, despite the fix being applied.
Based on the developer console, this seems to be a different issue. I would definitely need WP admin access to investigate further. We could test on the live (production) site, but the staging site would be preferable if that's an option.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Max,
Thanks, i've forwarded this to developers already. I think we will be able to solve this on the production site, but in case we need anything else, I will get back to you.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Merci beaucoup.
J'attends votre retour.
Bonjour Max,
Malheureusement, nous n'avons pas pu reproduire ce comportement dans notre environnement de test. Serait-il possible de demander un accès à la base de données afin que nous puissions exporter les tables pour des tests locaux ?
Votre aide serait grandement appréciée.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Max,
As long as we have the access to your WP site backend (where we could see the Amelia and WP settings), that would be enough.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Max,
Thanks, i've actually managed to install the phpmyadmin plugin and we are able to access the database. Let me forward this to the developers so they can continue the investigation.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Max,
Just wanted to provide an update that it has been forwarded to developers and they are troubleshooting the issue. Please note that we do not work on weekends.
Thank you for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello, thank you.
I look forward to hearing from you.
.
Hello Max,
Here is an update: We have managed to reproduce the issue with Amelia's tables, which we exported from your site for local testing purposes. The issue lies in Amelia's cache table and the data saved for the Mollie payment. Since the data is too long, it is breaking the redirect flow.
We have temporarily fixed it by editing the data type of the column causing the issue.
We have also noted this as a bug, and it will be addressed in the next update.
For now, please do not deactivate/activate the plugin, as this action would revert the changes we made to your database via phpMyAdmin:
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello,
Thank you for your response and for resolving this issue.
It is working again.
Since I am unable to activate or deactivate the plugin, can I still download new Amelia updates?
The updates are not installed automatically — is that normal?
I currently download the new version of Amelia from my client area and upload it through the WordPress plugin uploader. If I do this, is there a chance it could activate or deactivate the plugin, causing the issue to occur again?
Thank you.
Hello again,
We can not notify I'm afraid since each agent receives around 200 to 300 tickets per day. When our dev team releases new update you can reach out to us so that we can check with our Dev team if the issues has been resolved and also you can follow our change log on this link https://wpamelia.com/changelog/.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables