Hello again,

When you have several questions or issues please open a new separate ticket as we have kindly asked you several times in the past, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

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Our policy is to have one issue or question per ticket because of the reasons that are described already.

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Thank you for understanding. 

We will respond to these question and issues now but if you need to respond back back please copy paste them in a ticket and we can continue on resolving the issues there separately. 

In general what you mentioning it is not possible that some option work for some user and for some it does not. Amelia have one settings for all that uses same settings for all customer so this is not possible.

1. the calendar won't load - we went on your site from several devices mobile and desktops and we can not replicate the issue and all is working fine
   

2. automatic emails won't send - 

Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look. You just need to click on the error and send us screenshot.

The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this

We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

So please set the SMTP on your site

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Hope this helps. 

Issues with our side: 

3.  Zoom Link wont generate correctly - In a new ticket please explain in more detail what the issue exactly and you can send us short one minute video of the settings and issue

4. - payment not shown- In a new ticket please explain in more detail what the issue exactly and you can send us short one minute video of the settings and issue

5. Note: This only happens to some bookings/clients - This is not possible Im afraid if there are none conflict of roles

This ticket is already to long and it will be confusing resolving all issues on one ticket and also to keep things fair for all users to not get reply one a week we have one question per ticket policy. So please if you need to respond to any of these except the first issue please copy paste and open separate ticket for each issue and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Please do not write more than once on the ticket because it sends it to the end of the queue.

 We work on the tickets in order as they arrive, and each of your new replies sends a ticket to the end of the queue. Or we would reply to it sonner. Please open a separate ticket for each question or issue and wait for us to respond and we will try to help as best as we can to resolve the issue effectively and as soon as possible. 

In your first contact you mentioned 4 separate issue and now you have added 5th where there is no available day on a calendar this can not result in any was with the update but with changes that someone has manually set. 

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Barbara,

Thank you for your patience. I understand that you are facing issues with the calendar not loading, automatic emails not sending, Zoom links not generating correctly, and payments not showing up for some clients.

To resolve this, I suggest the following steps:

1. Calendar Not Loading: Since the issue is not reproducible on our end, please check if there are any browser-specific problems or ad-blockers that might be affecting the calendar. It could also be helpful to look into whether any recent changes in your site settings (or updates) may have caused this.

2. Automatic Emails Not Sending: Please ensure that your SMTP settings are correctly configured. If you haven't already, you can refer to the SMTP setup guidelines for Gmail or Microsoft, as provided in our previous response. Make sure your SMTP server settings are correct, and try sending a test email to check for errors.

3. Zoom Link Not Generating Correctly: Could you please provide a one-minute video or a more detailed description of this issue? This will help us understand the specific problem better.

4. Payment Not Showing: If this is happening for specific bookings, check if there are any issues with payment processing or if the customers are facing any errors during the booking process. Please provide more details or a video so we can investigate further.

Since these issues seem to occur for some customers but not all, could you please let us know if there’s any noticeable pattern (e.g., certain browsers, devices, or types of bookings)? This could help us pinpoint the problem.

If there are other issues that need further assistance, please create a separate ticket for each to ensure a faster resolution.