I have set up the email address for sending notifications and the email content for all recipients in the settings. Then, I used my own email to act as a customer and filled out the information in the Amelia form. However, neither the email of the customer (acting as myself) nor my own business email are receiving appointment emails, etc. I need your assistance to help me understand why this is happening.
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Thank you for your response. Before your previous answer, I realized that the test email I used as the customer email was the same as the employee email. However, after correcting this by setting the receiving email, employee email, and customer email to three different addresses and testing the booking process again, no emails were received by any of these addresses. I hope you can assist me further with this issue.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have set up the email address for sending notifications and the email content for all recipients in the settings. Then, I used my own email to act as a customer and filled out the information in the Amelia form. However, neither the email of the customer (acting as myself) nor my own business email are receiving appointment emails, etc. I need your assistance to help me understand why this is happening.
Hello Alex,
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Uroš,
Thank you for your response. Before your previous answer, I realized that the test email I used as the customer email was the same as the employee email. However, after correcting this by setting the receiving email, employee email, and customer email to three different addresses and testing the booking process again, no emails were received by any of these addresses. I hope you can assist me further with this issue.
Kind Regards,
Alex
Hello Alex,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables