I have set up the email address for sending notifications and the email content for all recipients in the settings. Then, I used my own email to act as a customer and filled out the information in the Amelia form. However, neither the email of the customer (acting as myself) nor my own business email are receiving appointment emails, etc. I need your assistance to help me understand why this is happening.
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Thank you for your response. Before your previous answer, I realized that the test email I used as the customer email was the same as the employee email. However, after correcting this by setting the receiving email, employee email, and customer email to three different addresses and testing the booking process again, no emails were received by any of these addresses. I hope you can assist me further with this issue.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Since 30 May 2022, Google no longer supports the use of third-party apps or devices that ask you to sign in to your Google Account using only your username and password.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.
App Passwords can only be used with accounts that have 2-Step Verification turned on.
When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:
Our new Microsoft email address is [email protected]. How should we configure the SMTP receiving settings? I will pass this information to our technical colleagues for setup. Thank you again for your assistance!
Hello, I have another question for you. Does the Amelia plugin currently support viewing client appointment information on a mobile device? Right now, we can only check client information by accessing the backend, which is a bit inconvenient.
For configuring the SMTP receiving settings, please take a look at the following article: SMTP Configuration Guide. It should provide all the necessary steps for setup.
Feel free to reach out if you need any further assistance.
Subject: Assistance Required for Amelia Plugin Issues
Dear Uroš,
I hope this message finds you well. I’m writing to seek your assistance with some issues we are facing with the Amelia plugin. We have been relying on the plugin heavily for our growing business, but recent issues have caused operational disruptions and financial loss. Your support would be greatly appreciated.
Issue 1: Timezone Mismatch
We are located in Toronto (UTC-5), but previously, the WordPress timezone was incorrectly set to UTC 0. After noticing discrepancies in the Amelia plugin’s booking times, I corrected the timezone in WordPress to UTC-5 (America/Toronto). However, it seems that the Amelia plugin did not adjust accordingly, as the dates and times still appear incorrect when compared to our actual local time.
Could you please advise if there’s a way to manually sync Amelia with the updated WordPress timezone, or if there might be another underlying issue causing this mismatch?
Issue 2: Rescheduling and Canceling Bookings
I’d like to confirm whether our current Amelia plan supports clients rescheduling or canceling their appointments. If so, could you guide me on where to enable this feature and configure the relevant settings? If this functionality is not available in our current package, could you provide details on the plan upgrade required to access it?
We’ve been experiencing a surge in customers lately, but the issues with the plugin have caused us operational challenges, leading to financial losses. If these problems persist, we might have to consider switching to an alternative solution, which we hope to avoid.
Thank you so much for your time and support. I sincerely apologize for any inconvenience caused and look forward to your guidance.
Thank you for your assistance. I have one more question. Recently, we have received a large number of bookings, but many customers (around 6–10) have called us to report that they did not make a reservation through the Amelia plugin interface, yet the backend shows that they have successfully booked. At first, I thought it was just a coincidence, but this issue has occurred multiple times, leaving us very confused. We hope you can help us resolve this problem.
Thank you for bringing this to our attention. I understand how confusing and concerning this situation can be.
We’ve made some adjustments, so could you please test it out now and let us know if the issue persists? If the problem continues, kindly share more details about the affected bookings, such as the dates, times, and customer names, so we can investigate further.
I have set up the email address for sending notifications and the email content for all recipients in the settings. Then, I used my own email to act as a customer and filled out the information in the Amelia form. However, neither the email of the customer (acting as myself) nor my own business email are receiving appointment emails, etc. I need your assistance to help me understand why this is happening.
Hello Alex,
Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred?
If that is the case, you should change the email of that customer or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uroš,
Thank you for your response. Before your previous answer, I realized that the test email I used as the customer email was the same as the employee email. However, after correcting this by setting the receiving email, employee email, and customer email to three different addresses and testing the booking process again, no emails were received by any of these addresses. I hope you can assist me further with this issue.
Kind Regards,
Alex
Hello Alex,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Alex,
Since 30 May 2022, Google no longer supports the use of third-party apps or devices that ask you to sign in to your Google Account using only your username and password.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.
App Passwords can only be used with accounts that have 2-Step Verification turned on.
When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:
1. Go to your Google Account.
2. Select Security:
3. Under "Signing in to Google," select App Passwords. (You may need to sign in again)
Please note:
If you don’t have this option, it might be because:
4. At the bottom, under "Select app" choose "Other (custom name)":
5. Enter the name (for example "Amelia SMTP"), and click on Generate:
6. You'll see a new popup, where the App Password is the 16-character code in the yellow bar:
7. Save the password somewhere safe just in case you need it again (without the spaces).
8. In Amelia Settings/Notifications use these details for SMTP:
"Mail Service" - SMTP
"SMTP Host" - smtp.gmail.com
"SMTP Port" - 587
"SMTP Secure" - TLS
"SMTP Username" - your email address
"SMTP Password" - the 16-digit App Password you previously created (again, without the spaces)
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Uroš,
Our new Microsoft email address is [email protected]. How should we configure the SMTP receiving settings? I will pass this information to our technical colleagues for setup. Thank you again for your assistance!
Hello, I have another question for you. Does the Amelia plugin currently support viewing client appointment information on a mobile device? Right now, we can only check client information by accessing the backend, which is a bit inconvenient.
Hello Alex,
Thank you for the update.
For configuring the SMTP receiving settings, please take a look at the following article: SMTP Configuration Guide. It should provide all the necessary steps for setup.
Feel free to reach out if you need any further assistance.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Subject: Assistance Required for Amelia Plugin Issues
Dear Uroš,
I hope this message finds you well. I’m writing to seek your assistance with some issues we are facing with the Amelia plugin. We have been relying on the plugin heavily for our growing business, but recent issues have caused operational disruptions and financial loss. Your support would be greatly appreciated.
Issue 1: Timezone MismatchWe are located in Toronto (UTC-5), but previously, the WordPress timezone was incorrectly set to UTC 0. After noticing discrepancies in the Amelia plugin’s booking times, I corrected the timezone in WordPress to UTC-5 (America/Toronto). However, it seems that the Amelia plugin did not adjust accordingly, as the dates and times still appear incorrect when compared to our actual local time.
Could you please advise if there’s a way to manually sync Amelia with the updated WordPress timezone, or if there might be another underlying issue causing this mismatch?
Issue 2: Rescheduling and Canceling BookingsI’d like to confirm whether our current Amelia plan supports clients rescheduling or canceling their appointments. If so, could you guide me on where to enable this feature and configure the relevant settings? If this functionality is not available in our current package, could you provide details on the plan upgrade required to access it?
We’ve been experiencing a surge in customers lately, but the issues with the plugin have caused us operational challenges, leading to financial losses. If these problems persist, we might have to consider switching to an alternative solution, which we hope to avoid.
Thank you so much for your time and support. I sincerely apologize for any inconvenience caused and look forward to your guidance.
Best regards,
Alex
Hello Alex,
Thank you for the update on this.
I will take a look into this and let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Uroš,
Thank you for your assistance. I have one more question. Recently, we have received a large number of bookings, but many customers (around 6–10) have called us to report that they did not make a reservation through the Amelia plugin interface, yet the backend shows that they have successfully booked. At first, I thought it was just a coincidence, but this issue has occurred multiple times, leaving us very confused. We hope you can help us resolve this problem.
Best regards,
Alex
Hello Alex,
Thank you for bringing this to our attention. I understand how confusing and concerning this situation can be.
We’ve made some adjustments, so could you please test it out now and let us know if the issue persists? If the problem continues, kindly share more details about the affected bookings, such as the dates, times, and customer names, so we can investigate further.
Thank you for your patience and cooperation!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables