We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Setting up SMTP with Microsoft (hotmail, outlook, live, and office365 emails)

Date: 5th October, 2023


PLEASE NOTE: As of September 2023, Office365 accounts that use MFA (Multi-Factor Authentication) do not need to create App Passwords. Check out Microsoft's reference here.


If you have 2-step verification turned on, on your Microsoft mailing account, you'll need to configure an App password to be able to use SMTP with Amelia.

App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account.

When you enable the 2-step verification on your Microsoft account, please follow these steps to configure the App Password for Amelia:

1. Go to the Security basics page and sign in to your Microsoft account.

2. Select Advanced Security Options:

3. Under "Additional Security" make sure the Two-step verification is on:

4. Once it's on, you'll see the "App Passwords" section below it:

5. Click on "Create a new app password" and on the next page, you'll see the password. Copy it and save the password somewhere safe just in case you need it again; then click on "Done":

6. In Amelia Settings/Notifications use these details for SMTP:

"Mail Service" - SMTP

"SMTP Host" - smtp-mail.outlook.com

"SMTP Port" - 587

"SMTP Secure" - TLS

"SMTP Username" - your email address

"SMTP Password" - the App Password you previously created


Please note: The majority of servers will not allow different sender and username, so you need to make sure that the "SMTP Username" and the "Sender Email" in Amelia are the same: