Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this
We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
So please set the SMTP on your site
SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
SMTP Host – smtp.gmail.com
SMTP Port – 587
SMTP Secure – TLS
SMTP Username – Your Gmail address
SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
Yes, we understand that. But you did not sent us screenshot of what we have asked for.
Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
So right click on a page then click on network just like in the screenshot and send us the error that you get.
It is giving an error (the one I wrote in the beginning of the ticket) I do not know what you are asking for in the second screen shot as we have never accessed a page that looks like that before
Marko is out of office, i will fill in for him on this one. It looks like the template "Tint - Patch test" is working properly
But if I try the "Customer appointment approved", I do see this issue in developer console
Forbidden Use Cases
Certain types of messages are not allowed, and we take these restrictions seriously to maintain a safe and reliable messaging environment for all users. It is essential to refrain from engaging in the following activities listed in the table below. Please note that these forbidden use cases are not only related to the content of the message but the business type itself.
Additional Restrictions
Even if your specific use case is not listed as prohibited, certain message content may still be subject to restrictions. For instance, the use of shared or free public URL shorteners is not permitted and will lead to filtering. Ensure that when using a shortened URL it is company branded.
Forbidden message categories for SMS/MMS in the US/Canada
Category
Examples
Notes
High-risk financial services
Payday loans
Short term high-interest loans
New loan soliciting
Third-party loans
Student loans
Cryptocurrency
Stocks and investing platforms
"Third-party" means originating from any party other than the one which will service the loan.
Examples of third-party loans could include: auto, mortgage, personal, etc.
First party loan content is acceptable if it is not promotional messaging, unless it is on an approved Short Code.
Businesses that solely operate in stocks, investing, or cryptocurrency are only permitted to send SMS traffic that is 2FA and/or transactional messaging. If there is a mixed use case where that is a partial aspect of the business it may be approved based on the other use case content
Third-party lead generation services and marketing
Companies, NGOs or political campaigns that buy, sell, or share consumer information.
Affiliate lending
Affiliate marketing
Deceptive marketing
Any third-party use cases are strictly forbidden. Consent must be obtained directly from end-users.
Political use case customers sending SMS messages are not able to use voter registration databases to collect consent and outreach end-users.
Any business with a terms of service or privacy policy that mentions sharing or selling consumer data/opt-in information is considered noncompliant.
Debt collection or forgiveness
Third-party debt collection
Debt consolidation
Debt reduction
Debt relief
Credit/debt repair
"Third-party" means originating from any party other than the one who is owed the debt. For example, a hospital could send messages regarding bills for its own patients, assuming they provided opt-in to receive that messaging.
While third party debt collection is not permitted, a debt collection business that has direct consent from end-users to send related content may do so.
Debt consolidation, debt reduction and credit repair programs are prohibited regardless if there is first-party consent.
“Get rich quick” schemes
Deceptive work-from-home programs
Risk investment opportunities
Pyramid schemes
Mystery Shopping
Use cases in this category pertain to minimal effort for maximum and/or guaranteed financial gains. These categories in the telecoms industry produce high consumer complaints and are not permissible on carrier routes.
Illegal substances/articles
Cannabis
CBD
Kratom
Paraphernalia products
Vape/E-cigs
Fireworks
Cannabis, CBD, Kratom, or drug paraphernalia product businesses are prohibited from utilizing SMS/MMS messaging on Twilio in the US and Canada, regardless of content. These restrictions apply regardless of the federal or state legality. All use cases for these are disallowed from sending SMS whether it contains cannabis content or not, even for 2FA purposes it is not permissible for such entities.
Prescription drugs
Drugs that require a prescription
Offers for drugs that cannot be sold over-the-counter in the US/Canada are forbidden regardless if the business is a licensed professional.
Gambling
Casino apps
Websites that offer gambling
Sweepstakes
50/50 Raffles
Betting/Sports picks
Gambling traffic is prohibited in the US and Canada on all number types (Toll Free, Short Code, Long Code).
Bingo related messages are allowed on an approved Short Code. Community or local based Bingo related messaging are also permissible on carrier networks.
"S.H.A.F.T." use cases and electronic smoking devices
Sex
Hate
Alcohol
Firearms
Tobacco
Vape/E-ciggs
Alcohol traffic is allowed on Toll Free, Short Code, and Long Code in the US, as long as proper age gating procedures are in place. Age gating means that website users must input their date of birth. It cannot be a yes or no question.
Firearms, Vape, and E-cigarettes are not allowed on Short Code, Toll Free, or Long Code regardless of age gating. Tobacco is allowed on Short Code with proper age gating procedures in place, but isn’t allowed on Long Code or Toll Free.
Gun advocacy groups/messaging does not fall under Firearms.
All age-gated content into Canada must be blocked across Toll Free, Short Code, and Long Code. The only way to send age-gated traffic into Canada (even with proper age-gating) is to receive a special carrier exemption. Allowed age gated content in Canada include: pocket knives, lighters, and non-alcoholic beverages
What's really strange is that all the other templates are working properly. Even when I create a new template with default text, it still doesn't work as expected. The "tint - patch test" template also works fine. It seems like the issue is specifically with the "appointment approved" template.
I’ve temporarily updated the text in the “Appointment Approved” notification, and it seems to be working properly now. I left the service name placeholder in the text, just to ensure it’s not empty. It appears that certain words within these placeholders might be restricted or causing issues.
Apologies for the delayed response. It looks like everything is working properly now. I’ve sent a test email for "appointment approved," and this is the email I received.
It does have the company_website placeholder. Is it the same situation on your end?
Not sending appointment approved or next day reminders
even test one not sending
but some other ones are
Attached files: IMG_8628.png
Hello again,
Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this
We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
So please set the SMTP on your site
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Hope this helps.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
it is SMS that is not working
Hello again,
Same applies for any issue on the site.
Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
We sent a screen shot in the original opening ticket comments
It just says SMS not sent.
Hello again,
Yes, we understand that. But you did not sent us screenshot of what we have asked for.
Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
So right click on a page then click on network just like in the screenshot and send us the error that you get.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It is giving an error (the one I wrote in the beginning of the ticket)
It is giving an error (the one I wrote in the beginning of the ticket)
I do not know what you are asking for in the second screen shot as we have never accessed a page that looks like that before
Hi Francesca,
Marko is out of office, i will fill in for him on this one. It looks like the template "Tint - Patch test" is working properly
But if I try the "Customer appointment approved", I do see this issue in developer console
Forbidden Use CasesCertain types of messages are not allowed, and we take these restrictions seriously to maintain a safe and reliable messaging environment for all users. It is essential to refrain from engaging in the following activities listed in the table below. Please note that these forbidden use cases are not only related to the content of the message but the business type itself.
Additional RestrictionsEven if your specific use case is not listed as prohibited, certain message content may still be subject to restrictions. For instance, the use of shared or free public URL shorteners is not permitted and will lead to filtering. Ensure that when using a shortened URL it is company branded.
Forbidden message categories for SMS/MMS in the US/Canada"Third-party" means originating from any party other than the one which will service the loan.
Examples of third-party loans could include: auto, mortgage, personal, etc.
First party loan content is acceptable if it is not promotional messaging, unless it is on an approved Short Code.
Businesses that solely operate in stocks, investing, or cryptocurrency are only permitted to send SMS traffic that is 2FA and/or transactional messaging. If there is a mixed use case where that is a partial aspect of the business it may be approved based on the other use case content
Any third-party use cases are strictly forbidden. Consent must be obtained directly from end-users.
Political use case customers sending SMS messages are not able to use voter registration databases to collect consent and outreach end-users.
Any business with a terms of service or privacy policy that mentions sharing or selling consumer data/opt-in information is considered noncompliant.
"Third-party" means originating from any party other than the one who is owed the debt. For example, a hospital could send messages regarding bills for its own patients, assuming they provided opt-in to receive that messaging.
While third party debt collection is not permitted, a debt collection business that has direct consent from end-users to send related content may do so.
Debt consolidation, debt reduction and credit repair programs are prohibited regardless if there is first-party consent.
Use cases in this category pertain to minimal effort for maximum and/or guaranteed financial gains. These categories in the telecoms industry produce high consumer complaints and are not permissible on carrier routes.
Cannabis, CBD, Kratom, or drug paraphernalia product businesses are prohibited from utilizing SMS/MMS messaging on Twilio in the US and Canada, regardless of content. These restrictions apply regardless of the federal or state legality. All use cases for these are disallowed from sending SMS whether it contains cannabis content or not, even for 2FA purposes it is not permissible for such entities.
Gambling traffic is prohibited in the US and Canada on all number types (Toll Free, Short Code, Long Code).
Bingo related messages are allowed on an approved Short Code. Community or local based Bingo related messaging are also permissible on carrier networks.
Alcohol traffic is allowed on Toll Free, Short Code, and Long Code in the US, as long as proper age gating procedures are in place. Age gating means that website users must input their date of birth. It cannot be a yes or no question.
Firearms, Vape, and E-cigarettes are not allowed on Short Code, Toll Free, or Long Code regardless of age gating. Tobacco is allowed on Short Code with proper age gating procedures in place, but isn’t allowed on Long Code or Toll Free.
Gun advocacy groups/messaging does not fall under Firearms.
All age-gated content into Canada must be blocked across Toll Free, Short Code, and Long Code. The only way to send age-gated traffic into Canada (even with proper age-gating) is to receive a special carrier exemption. Allowed age gated content in Canada include: pocket knives, lighters, and non-alcoholic beverages
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
None of that applies to us
we are a beauty salon in the UK
None of that applies to us
we are a beauty salon in the UK
none of the prohibited reasons affect us at all
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
so how do we fix this?
we have a lot of clients saying they didn’t get the approved email or reminder emails either - same as text messages
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
text still not being sent
I just tested it by booking an appt for myself
I received the email but not the text message
if I remove the place holder company website the text messages work but our website is https and not http so unsure why it’s blocking it
Hi Francesca,
Apologies for the delayed response. It looks like everything is working properly now. I’ve sent a test email for "appointment approved," and this is the email I received.
It does have the company_website placeholder. Is it the same situation on your end?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables