Hello there,

Thank you for reaching out to us.

Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.

The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this

We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

So please set the SMTP on your site

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Hope this helps. 

Hello again,

Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here because this ticket is private and nobody can see them except us.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. 

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

Our dev team is working on notification issue and for days off there is not issue you did not set these days as available in employee work hours

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

These are global work hours for new employees that you create for already created employees you need to set their work hours in the emplyoee modal in work hours section as it shown in the screenshot.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We just got the feedback from our colleagues for notificaitons and they have told us that the issue here is that you have set the deposit to 0 for this service, "Huidanalyse," for example, which is redundant:

We have noted this as a bug, and it will be fixed in one of the upcoming updates. For now, you can simply turn off the deposit for services where it is set to 0.

Additionally, we received notifications for all appointments booked on January 31.:

Lastly, the working hours shown in the screenshot are global. However, if you have set specific working hours for the employee, those will override the global working hours.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

This ticked was closed sicne you did not reply but we could not see an issues on your site we have sent you this on out previous reply

"we received notifications for all appointments booked on January 31.:
"

If you can replicate the issue please send us short one minute video of the issue and we can take another look.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Once again we went on your site we created a booking and we got the notifications straight away

When we test everything is working fine each time and we simply do not see any issues on your site.

We wish you all the best and hope you have a wonderful day ahead.