Hello there,

Thank you for reaching out to us.

1. You must never book from the front end while you are logged in. It can create conflict of roles so Amelia will not work properly. If you do a test book you need to do it form the incognito mode.
   If it shows that mail is in use then in fact it is you can check that in database in Wp_amelia_users column
   Also in settings role settings you can turn off option for checking mail
    

2. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.

   The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this

   

   We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

   So please set the SMTP on your site

   • SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
     • SMTP Host – smtp.gmail.com
     • SMTP Port – 587
     • SMTP Secure – TLS
     • SMTP Username – Your Gmail address
     • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

     The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

   Google SMTP (Gmail accounts):

   From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

   In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

   For detailed set-up instructions, please take a look at this article on our official support platform.

   Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

   If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

   For detailed set-up instructions, please take a look at this article on our official support platform.

   Hope this helps. 

    

Hello again,

1. Please let us know what method you are using for sending notifications?

PHP, WP mail or SMTP. We can only help if you are using SMTP.

2. If it shows that mail is in use then in fact it is. Please send us URL of the booking page and a coupon with 100% so that e can make test bookings.

Please reply in private mode. 

Looking forward to your reply. 

Hello again,

In console we can see that there is some issue with upload custom fields and we did not received your notification.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

We have checked your site and all is looking good. Then we went on the site in incognito mode and we booked an appointment and we did not see any issues any more and we got to the congratulation screens on the first try

As far as we can see all is working fine and there are no issues. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello again,

Thank for the new notifications we were able to replicate the issue on mobile view and we will send this to our Dev team so that they cantake a closer look. As soon as we receive feedback from them we will reach out to you again on this ticket. 

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We just got the feedback from our colleagues and they have told us that it’s not possible to use Google Drive as an upload path (e.g., [Google Drive link](https://drive.google.com/drive/u/0/folders/0AKwU_hjRsJeHUk9PVAConnect your Google account)). When we left the path field empty, it worked.

We’ll create a bug report for the issue where an appointment is still created despite a file error.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

This should be resolved in the future in one of the future updates but we can not say exactly when. Our dev team works on bugs based on severity and this will be fixed in time but there is no eta Im afraid. We can see the feedback from our Dev team that when they left the path field empty, it is working. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.