Hello Bob,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Bob,

Thank you for the update on this.

Please provide me with the URL of your website so I can log in and let you know.

Looking forward to your reply.

Hello Bob,

Thank you for the update on this.

Can you please try with another email as this issue seems to come from a specific email and let me know if it works from your end or not?

Looking forward to your reply.

Hello Bob,

I will take a look into this and let you know as soon as possible.

I appreciate your patience.

Hello Bob,

For some reason, the response did not go through, can you please test it out now and let me know if it works from your end?

Looking forward to your reply.