Hello there,

Thank you for reaching out to us.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

This ticket will be to long and confusing also with a lot of data and solutions so if you need to respond to any of them copy paste question and response and your new question in a new separate ticekt.

Thank you for understanding. 

1. Time Scheduling on Frontend: The time scheduling feature on the frontend is not functioning as expected. Users are unable to select available time slots for appointments. - 

   The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

   When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

   

   My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

   You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

2. Email Notifications: The email notifications for both appointment approval and cancellation by the admin are not being sent as expected. Could you please help troubleshoot this? - What does it mean "as expected" if they do not work then 

   please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.

   The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this

   

   We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

   So please set the SMTP on your site

   • SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
     • SMTP Host – smtp.gmail.com
     • SMTP Port – 587
     • SMTP Secure – TLS
     • SMTP Username – Your Gmail address
     • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

     The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

   Google SMTP (Gmail accounts):

   From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

   In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

   For detailed set-up instructions, please take a look at this article on our official support platform.

   Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

   If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

   For detailed set-up instructions, please take a look at this article on our official support platform.

   Hope this helps. 

3. Admin Panel Booking Issue: I am also facing an issue where appointments are not being booked correctly through the admin panel. When I try to book an appointment on behalf of a customer, it doesn't get saved in the system. - 

   Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

   If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

   You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

   After that Amelia should work properly again. Please do that and let us know how it goes in new ticket if this does not help.

Should you need to respond to any os these please copy paste them and open a new separate tickets for each question we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

You had 3 question inthis ticket so we do not for which one you still have issues.

If you still have any of question or issues please copy paste them and open a new separate tickets for each question we will gladly help you there.

Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.

The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this

We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

So please set the SMTP on your site

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Hope this helps.  

Hello again,

1. This is most likely related to conflict of roles as we mentioned in our previous reply.Did you check for that? In case that you did not we will send this to you again - 

   Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if this user has the same mail as other user for example admin/manager and employee or employee and customer. etc.

   If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

   You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

   After that Amelia should work properly again. Please do that and let us know how it goes in new ticket if this does not help.

2. For this issue also you did not check the solution that we have provided already. You have sent us screenshots of your general work hours not from your employee work hours. So please set the work hours in employees edit employee work hours 
   
   "

   The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

   When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

   

   My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

   You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

   "
3. We do to have URL of your site but also you need to check and set proeprtime zones
   Check the time zone that is set in WordPress
   Check the time zone that is set in employee modal
   In general settings if you have enabled show time slot in customertime zone option then Amelia checks the time zone that is set on the device of the person that is booking and this may show you different time slots as available if you have a different time zone set on your device

We wish you all the best and hope you have a wonderful weekend ahead.