Hello there,

Thank you for reaching out to us.

1.You can use WP mail if you wish but when you are using third party plugin such as WP mail for any notification issues you will need to reach out to their support team.

We can help only if you are using SMTP.

You can set the SMTP on your site

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

2. Please check if you have connected the employee to the correct calendar and that you can see connect button that will confirm that the employee is connected.

Hope this helps.  

Hello again,

You are most welcome.

2. Please check if you have connected the employee to the correct calendar and that you can see connect button that will confirm that the employee is connected.

You can also check for 3 things

1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it will be removed the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.

You can read more in our documentation about Configuring Google Calendar in the Amelia WordPress Booking Plugin.

2. In order for these slots to be removed the events in Google Calendar must be set as Busy.

3. In settings/inetgrations you gave option called maximum number of events returned to 2500 please make sure that is set like this

And make sure to purge the cache.

This should help. 

Hello again,

You are most welcome, and we are glad that we were able to help you. 

When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

User or appointment details can be displayed in Google Calendar. You just need to put placeholders in the Event Description field that you can find in settings/integrations/Google Calendar 

There you can choose which detail will appear in your Google Calendar.

Hope this helps. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We will take a look at your demo but as we mentioned earlier when you have several questions or issues please open a new ticket, and we will help you there.

In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

Hello again,

We went on your site and we have tested this and we do not see any issues

As far as we can see there is no issue on your site and all I working fine.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

Our policy is to have one issue or question per ticket because of the reasons that are described already.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

If you have created a new ticket we will reply to that ticket as soon as it pop up. 

We wish you all the best and hope you have a wonderful day ahead.