Email notifications are failing for 10% of the appointments created on the website. For such appointments, the Gmeet link doesn't generate, and notifications (Appointment confirmed and Reminders - to both customers and clients) are not sent. For such appointments, the appointment doesn't show up on the therapist's calendar either.
The only way for us to know of these appointments is via the Appointments section of Amelia.
We have been having this issue for a few months, and I have created a few tickets earlier, but haven't received any resolution. The frequency of these cases in increasing and is at 10% failure rate now, making the entire process extremely unreliable.
The website owners are very clear that if the issue is not resolved, they do not want to continue with Amelia (renewal due next month). I need to give them a clear answer whether this problem will be solved or not.
This simply is not possible notifications can either work or not.
Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this
We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
So please set the SMTP on your site
SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
SMTP Host – smtp.gmail.com
SMTP Port – 587
SMTP Secure – TLS
SMTP Username – Your Gmail address
SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
The test notification went through as are 90% of the other notifications (Approved, Reminders etc)
But for 10% of the bookings, the Gmeet link is not created, and notifications are not sent. This has been a long standing issue, and I have raised this issue several times earlier also, without a resolution.
The occurrence of such cases is increasing day by day, and is at 10% currently.
I have already shared the login details on another thread, you can check for yourself, that the Gmeet links are not being generated.
Since we did not yet have a case where the issue is with Amelia we highly suspect that the issue is with Amelia and with its integration since the Google meet is sent for others services.
You did not send us credentials so that we can log in so pelse send us this and also we need to know for which service this happens so that we can test this. With 80000+ users we still did not have an issue where this happened in Amelia and it was issue with Amelia it self but rather with users settings or there was no issues at all.
We can not replicate this issue on your site. Can you please let us know for what appointments this happened so that we can take a closer look at them?
We have the exact same issue. There is no patern, no specific service or person related to. But some notifications are not send, most of them are. For us it is the pending appointment notification most of the time that is not sending. Our appointments are automaticly going to pending but not everyone receives a e-mail about this pending appointment.
We can not see any issues on your site so please send us a list of the appointments where you think that notifications were not sent and access to your database so that we can perform a few checks.
Please do not write on other people tickets. It creates confusion and by any means this does not guarantee that this is the same solution or issue if there is any. Also owner of the ticket will receive each of your replies and our so we do not allow disturbing of the other users. Please wait for response on your ticket and we will continue resolving your issue there.
Email notifications are failing for 10% of the appointments created on the website. For such appointments, the Gmeet link doesn't generate, and notifications (Appointment confirmed and Reminders - to both customers and clients) are not sent. For such appointments, the appointment doesn't show up on the therapist's calendar either.
The only way for us to know of these appointments is via the Appointments section of Amelia.
We have been having this issue for a few months, and I have created a few tickets earlier, but haven't received any resolution. The frequency of these cases in increasing and is at 10% failure rate now, making the entire process extremely unreliable.
The website owners are very clear that if the issue is not resolved, they do not want to continue with Amelia (renewal due next month). I need to give them a clear answer whether this problem will be solved or not.
Any help will be highly appreciated.
Thanks.
Hello there,
Thank you for reaching out to us.
This simply is not possible notifications can either work or not.
Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in the network section. If there is any please send us a screenshot so that we can take a look.
The error should show unless you are using PHP mail. We can help only if you are using SMTP if you are using WP mail which is this party plugin then you need to reach out to their support team and if you are using PHP mail you need to change this
We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
So please set the SMTP on your site
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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The test notification went through as are 90% of the other notifications (Approved, Reminders etc)
But for 10% of the bookings, the Gmeet link is not created, and notifications are not sent. This has been a long standing issue, and I have raised this issue several times earlier also, without a resolution.
The occurrence of such cases is increasing day by day, and is at 10% currently.
I have already shared the login details on another thread, you can check for yourself, that the Gmeet links are not being generated.
Hello there,
Thank you for reaching out to us.
Since we did not yet have a case where the issue is with Amelia we highly suspect that the issue is with Amelia and with its integration since the Google meet is sent for others services.
You did not send us credentials so that we can log in so pelse send us this and also we need to know for which service this happens so that we can test this. With 80000+ users we still did not have an issue where this happened in Amelia and it was issue with Amelia it self but rather with users settings or there was no issues at all.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This doesn't happen for any specific service.
The service, the employee and the customer are not fixed.
Hello again,
We can not replicate this issue on your site. Can you please let us know for what appointments this happened so that we can take a closer look at them?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
We have the exact same issue. There is no patern, no specific service or person related to. But some notifications are not send, most of them are. For us it is the pending appointment notification most of the time that is not sending. Our appointments are automaticly going to pending but not everyone receives a e-mail about this pending appointment.
Hello again,
We can not see any issues on your site so please send us a list of the appointments where you think that notifications were not sent and access to your database so that we can perform a few checks.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
please see Private Ticket #3715432
Hello Jonathan,
Please do not write on other people tickets. It creates confusion and by any means this does not guarantee that this is the same solution or issue if there is any. Also owner of the ticket will receive each of your replies and our so we do not allow disturbing of the other users. Please wait for response on your ticket and we will continue resolving your issue there.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables