Hello, For some time now, neither my clients nor I have been receiving confirmation emails for service orders. Specifically, this issue only concerns our service linked with Zoom. We followed all the installation and configuration steps in your guide. As proof, it worked well for a year. But now, we are no longer receiving anything. Can you help us? This is urgent as we have an important event coming up soon.

Here is the email that my clients are not receiving:

Cher(e) %customer_full_name%,

La Team Olykan est ravi de vous informer que votre réservation pour un cours visio le %appointment_date_time% a bien été validée !

Voici le lien Zoom de votre session avec l’éducateur %employee_first_name% : %zoom_join_url%

Ce lien vous sera renvoyé avant votre rendez-vous. Veuillez bien vérifier votre boîte de réception

ainsi que votre dossier de courriers indésirables.

IMPORTANT : nous vous conseillons d’ajouter ce rendez-vous à votre agenda et de coller le

lien Zoom «%zoom_join_url%» de votre session dans la description pour plus de rapidité le jour J.

• Pour tirer pleinement parti de cette expérience, nous vous invitons à prendre connaissance de notre

E-BOOK : ici, je télécharge mon E-Book Olykan

• Afin d’être le plus efficace possible, nous vous demanderons de compléter et de nous renvoyer votre pré-bilan avant notre rendez-vous : ici, je télécharge mon pré-bilan

Cet e-book contient des informations utiles et des conseils préparatoires pour optimiser votre cours en visio.

Nous restons à votre disposition, alors n’hésitez pas à nous « contacter » au besoin, d’ici là : bonne

visio !

Thank you for your quick response. I just ran another test, and still nothing. No email is being sent, even though we do receive the email from WooCommerce indicating that an order has been placed.

OK, but I have a big problem with the update. I haven't been able to do it for several months. I talked to your service about it, but I didn't get a response. Can you help me and explain why I can't update Amelia? When I click on 'update', it takes 30 minutes, then it causes the whole site to crash and stops without completing the update. Also, when I click on the version, I see a blank window.

Hello, I managed to update Amelia. I now have version 7.7.1. I just did a test, and it still doesn’t work. I’m not receiving the confirmation email from Amelia for the booking. It’s very strange because for the other services we offer, the emails are sent correctly. It’s only the email for this service with Zoom. Also, it’s odd because we do have the appointment recorded in our calendar when someone places an order, and on Zoom, we can see that a meeting has been scheduled (with the dates, etc.). But the Zoom confirmation emails are no longer being sent. How can we fix this?

Hello, I just did a test and it still doesn't work. No email received indicating that I validated an order. You can do a test order on this link: https://olykan.fr/page-de-test/
I put the service at 1€. If you do a test I will ask for a refund for you.
You will see, after validating your order you will not receive the email....

If you need my credentials to check on Zoom and also on marketplace zoom, here they are:
https://marketplace.zoom.us/
https://zoom.us/signin#/login
Username: [email protected]
Password: Mysterium01

I really need an urgent solution, my event is on September 15th.

Hello, this is great, it works! However, I changed the content of the "offer purchased" email, but it still doesn't take into account the changes I made.

• Here is the old email : Bonjour %customer_full_name%,
  
  Vous avez acheté avec succès %package_name%.
  
  Vous pouvez nous contacter pour toutes informations complémentaires.
  
  Sachez que vous pouvez également participer à nos séances collectives en réservant sur : https://olykan.fr/events/ ou parcourir notre boutique : https://olykan.fr/la-boutique/ pour gâter votre petit loup !
  
  DateTime: %appointment_date_time%
  Zoom: %zoom_join_url%
  
  
• Here is the new email : 
  Bonjour %customer_full_name%,
  
  La Team Olykan est ravi de vous informer que votre réservation pour un cours visio le %appointment_date_time% a bien été validée ! Voici le lien Zoom de votre session avec l’éducateur %employee_first_name% : Lien zoom : %zoom_join_url%
  Ce lien vous sera renvoyé avant votre rendez-vous. Veuillez bien vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables.
  IMPORTANT : nous vous conseillons d’ajouter ce rendez-vous à votre agenda et de coller le lien Zoom «%zoom_join_url%» de votre session dans la description pour plus de rapidité le jour J.
  
  Encore 2 petites choses pour tirer pleinement parti de cette expérience Nous vous invitons à prendre connaissance de notre E-BOOK. Cet e-book contient des informations utiles et des conseils préparatoires pour optimiser votre cours en visio. : ici, je télécharge mon E-Book Olykan
  Afin d’être le plus efficace possible, nous vous demanderons de compléter et de nous renvoyer votre pré-bilan avant notre rendez-vous : ici, je télécharge mon pré-bilan
  
  La boutique Olykan Nous avons une boutique en ligne spécialisée pour chiens. Vous y trouverez des laisses, des longes, des jouets pour chiens, des friandises, des compléments alimentaires et bien d'autres articles pour le bien-être de votre chien. Pour visiter la boutique, cliquez ici.
  
  Nous restons à votre disposition, alors n’hésitez pas à nous « contacter » au besoin, d’ici là : bonne visio ! Merci de votre confiance, La team Olykan
  
  Si vous souhaitez annuler vos rendez-vous, cliquer sur ce lien : Lien d'annulation du rendez-vous
  
  

Why is it not taking my changes into account?

Hello, thanks again, that issue is resolved... But now there's another problem 😅. I added the "placeholders" or tags (I’m not sure what to call them) that are supposed to create links. For example, %employee_first_name%, %appointment_date_time%, %zoom_join_url%. But when I receive the email, I see exactly these words and not the information they’re supposed to pull. Take a look at the picture.

How can I resolve this problem?

are you available again?

Yes, all the orders I make are real and within the framework of the package that we sell.

Hello, sorry to bother you, but I really need your help to solve this problem... Every month we have issues with sending emails and with Amelia's calendar, it’s becoming exhausting... Things are changing without us even requesting it... Anyway, please help me understand why we are receiving an email like the one below when we have set up a completely different email notification. This email is on the employer's side.

Thank you very much for the feedback, the issue is resolved. However, I have a question. In the "Offer Purchased" notification, there is no service selection option like in the other notifications. In the other notifications, there is a drop-down menu where I can select which service this notification should appear for. But for "Offer Purchased," I don't have that option... Does this mean that all clients will receive the same email regardless of the service they purchased?!

Hello,
If I understand correctly, this email sends all the information about the service paid for by the client, which is causing us some issues. Indeed, in the confirmation email following the order, clients should receive a bit more than just the information about the service they ordered. For the video service, they receive a link to a PDF that should be in the email, but for the other courses, this document is missing...
How can we send specific emails? Because it used to work before, but why is it no longer the case now?

This is the email people receive when they order a video course. It's the email we've been talking about from the beginning. Here's a copy of the email in question.
Previously, from January to June, this email was sent to everyone who ordered a video course. Then suddenly, it stopped... I went through all the steps with you (as seen in this discussion), and now this email, which was reserved for video courses, is being received by all clients who order any service from us.

But have you done anything on the site???

so did you make any changes?, because it still doesn't work

ARH! I'm sorry, but even I'm starting to get really annoyed with this situation! Before, everything was working very well, and now there's this huge bug—I can't take it anymore! It takes up so much of my time!

Look at the email you received; not all the "%" links are active! That means people won't have access to the Zoom because the links don't work!

And the other issue I have is that this email you received is intended only for people who are taking a video service, yet clients who are taking other services are also receiving it! All of this is driving me crazy! It's messed up my entire September!

OK, I understand the email package.
But I don't understand why the two notifications I created aren't working!
I've done everything correctly, but they aren't sent when someone books a Zoom session.

Do you know why????
Also, I don't understand why when I add other % variables in the emails, they don't work,
like these: %package_description%, %custom_field_12%, etc. Even the custom fields aren't working in the emails!!

Hello, Alright, in what situation can this kind of notification that I’m creating be sent?

Also, how do I add attachments or links in the email sent after a customer places an order?

My problem still isn’t solved. I hope you understand what I’m trying to do. Just in case, I’ll explain it clearly again:

Situation 1: A client places an order for a video lesson. This client should receive an email with all the information for the video lesson, along with a link to download a PDF that they will need to return to us during the video session.

Situation 2: We have various services on our website. We do not want someone who books one service to receive an email containing information about another service. A concrete example: someone orders a service for dog training. They should receive an email with information only about the dog training class (the %package_appointment_details% works well for this). However, they should not receive information related to video lessons, such as the link to download the PDF for video lessons.

Problem 1: The current issue is that when someone books a dog training class, they are also receiving information about the video lesson.

Problem 2: We are unable to create a link for people to download the video lesson PDF when they book a video session only.

Do you understand? And I want to emphasize that from January to June, everything was working perfectly. But now, it’s all over the place.

Since you have access to Amelia on our site, please directly resolve the issue or explain clearly how to do it (via video/photo).

I think we're almost at the end of my issue, but I need you to respond to my last message please.

OK, I will try. But please, what does 'package' mean in French? Because I think that's where the issue lies. What do you mean by 'package' and how does it relate to all the functions/tabs in Amelia?

Hello,

I’m following up because it still isn’t working. Thank you for explaining what the word "package" means, but nothing is working as we want it to. Let me remind you of what we need:

• We have a service that works with Zoom. This service is specific and requires sending a notification (email after booking) with specific text inside. Currently, we have more than 10 different services, and the current configuration sends the same email after booking any of these 10 services, which doesn’t suit us at all! We created a notification called "Zoom v2" containing the specific text we need, but this notification is not being sent, even when activating "Send only this notification." We are desperate, and this has been going on for 3 months, even though this email was sending correctly back in January…
• A new problem: on our page "https://olykan.fr/formule-chiot/", we have a form for a phone appointment, at the bottom left of the page. We’ve done all the usual settings for this offer, but there is a bug. The visitor can only choose one dog trainer, even though we have clearly indicated that 3 dog trainers are available (like the form on the right, which works fine).

We are really fed up with Amelia. We encounter many bugs and waste a lot of time trying to find solutions without success.

I’m asking you one last time: can you fix these problems? Please do it directly on our site, since you have access. Otherwise, we will leave Amelia and install another extension that works!