I am having a few issues with the Amelia plugin, in particular the packages. When I test and attempt to book multiple services in a package, I am currently able to book the same day and time slot for all of them. This shouldn't be allowed. Please see the attachment.
Also, my client has reported that when they test purchase a package, they do not receive any notifications for appointment approvals, etc.
I've noticed that if I send to many test emails in a period of time, the email function stops working. I am currently using PHP mail. I'd like to know if this is typical behavior i.e. if there is a limit to the number of emails you can send out for appointments at once. Will this be a future problem once my client has a lot of traffic?
One more thing, when I try to add a booking to my outlook calendar after the payment has been processed, it opens in icalendar instead.
1. Can you please provide me with the screen recording of this issue?
2. We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail service.
SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
SMTP Host – smtp.gmail.com
SMTP Port – 587
SMTP Secure – TLS
SMTP Username – Your Gmail address
SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
3. This is how it works at the moment as the ics file that is downloaded needs to be imported into an Outlook calendar.
Please let me know if you have any other questions.
Hello,
I am having a few issues with the Amelia plugin, in particular the packages. When I test and attempt to book multiple services in a package, I am currently able to book the same day and time slot for all of them. This shouldn't be allowed. Please see the attachment.
Also, my client has reported that when they test purchase a package, they do not receive any notifications for appointment approvals, etc.
I've noticed that if I send to many test emails in a period of time, the email function stops working. I am currently using PHP mail. I'd like to know if this is typical behavior i.e. if there is a limit to the number of emails you can send out for appointments at once. Will this be a future problem once my client has a lot of traffic?
One more thing, when I try to add a booking to my outlook calendar after the payment has been processed, it opens in icalendar instead.
Thank you for your help!
Kind regards,
Alexis
Attached files: packageupsell.PNG
Hello Alexis,
Thank you for reaching out to us.
1. Can you please provide me with the screen recording of this issue?
2. We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail service.
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
3. This is how it works at the moment as the ics file that is downloaded needs to be imported into an Outlook calendar.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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