Hello Epyon,

For the Outlook calendar integration, your employees need to log into their Microsoft accounts, where Microsoft handles the login security. If they can log in successfully, it means they've passed any MFA requirements.

If your employees’ profiles keep disconnecting from Outlook Calendar, it might be an issue with the credentials or the configuration of the app you created in Azure. I recommend reviewing this video and going through the integration process again.

We've had our Outlook profiles linked for months without any issues, and we haven't received any reports from other customers about integration problems.

Hi Epyon,

I’m sorry, but that doesn’t seem quite right.

Amelia doesn’t have the capability to check for this. When you access the Employee’s profile, if the Outlook Calendar integration is enabled and the employee hasn’t connected to Outlook yet, the button to log into Outlook will appear. If it’s not configured, it won’t show. Amelia only directs the user to Outlook when the button is clicked, and it can’t determine if MFA is enabled before then.

Additionally, if the integration has been set up but not configured correctly, the "Log in" button might disappear. To fix this, you may need to delete the rows in the wp_amelia_providers_to_outlook_calendar database table (see the article below for detailed instructions). However, Amelia can’t determine if the user has MFA enabled. It simply provides the option to log in and then redirects the user to Microsoft's login page, where Microsoft handles the authentication once the "Log in" button is clicked.

Outlook Calendar blank calendar in Employee Profile

Could you record your screen to show this behavior? It shouldn’t be happening. Also, please provide me with temporary wp-admin (Administrator) credentials in a PRIVATE response, so I can log in and take a look.

Thanks!