As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Print

Home    Articles    Amelia

Outlook Calendar blank calendar in Employee Profile

Date: November 16th, 2021

Please make sure you go through our Outlook Calendar Integration documentation, and check out the video instructions in there.

It can happen that you connected your employee to his/her Outlook Calendar, but the calendar dropdown in the Employee's profile in Amelia is blank and showing "No Data":

This happens only if you copied the wrong credentials from Azure into Amelia.

1. Go to Amelia Settings/Integrations/Outlook Calendar, and verify that the Redirect URI is this: https://yourwebsite.com/wp-admin/ (please note that you have to replace "yourwebsite.com" with your actual website's URL, and make sure to close "wp-admin" with /)

2. Access Azure, go to "Azure Active Directory/App Registrations", and delete the existing App Registration.

3. Click on "New Registration". In the “Who can use this application or access this API?” check the option “Accounts in any organizational directory (Any Azure AD directory – Multitenant) and personal Microsoft accounts (e.g. Skype, Xbox)”

4. Below that, under Redirect URI, paste your redirect URI from Amelia: https://yourwebsite.com/wp-admin/ and click on "Register"

5. Copy the "Application (client) ID" and paste it into Amelia Settings/Integrations/Outlook Calendar:

4923181915.png

6. On the left-hand side menu, access "Certificates & Secrets” and click on the “New Client Secret”

7. When you add the description ("Amelia" for example), select the expiration to be the longest possible choice (I believe 24 months is currently the longest option), and click on "Add".

8. Copy the "Value" field:

And paste it into Amelia Settings/Integrations/Outlook Calendar:

2087608321.png

That should be it. Go to Amelia/Employees, and if the employee is still connected to the non-existing calendar, click on "Sign out of Outlook", delete all cache from your website, and then try again.