We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to setup event notifications for my website. When I tested it with my google account it worked perfectly fine. When I tried to set it up with the client's office 365 outlook email it does not send the notification. Even when I try to send a test email directly from Amelia it gives an error. I have tried to use both app passwords and the normal password that is used to log into office 365. I have followed all the setup procedures that was suggested from one of the tickets in this page as shown in the attachment below but it still gives an error. I have also tried to use both SSL and TLS but it still doesn't send the booking notification from the office 365 outlook email. I think it is important to note that the email I am trying to send notifications from has a domain name ([email protected]).
When I check the console after I try to send a test email from the plugin it gives the following error. Failed to load resource: the server responded with a status of 500 ()
Attached files: Amelia.png
Hello Tayrell.
Thank you for reaching out to us.
From your screenshot, I'd say your password is too short since you need to create an app password in order to use Microsoft accounts.
Please check out this article: https://tmsplugins.ticksy.com/article/18090/
Let me know if that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
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