Hello there,

Thank you for reaching out to us.

PHP should not be used and we do not recommend it since most of the mails will end up in SPAM.

Since you are using WP mail for notifications you need to reach out to their support team so that they can check what no notifications are being sent because this is a third party plugin and everything goes through them.

We can only test and help if you are using SMTP for notifications. If you want to try SMTP notifications then this is how you can set them up

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Not sure what you are asking us regarding "I should get any response if I am not using any service for sending emails". The best way personally is to set the notifications via SMTP in the way we suggested before and then you get and send the notifications regarding the booking on your site. 

Hello again,

We will need to check this and let you know as soon as we have more information. 

Hello again,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello again,

We are not quite sure what the issue is but we will try to explain how you need to set Smtp and how it work.

On 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia.

App Passwords can only be used with accounts that have 2-Step Verification turned on.

When you enable the 2-step verification on your Google account, please follow these steps to configure the App Password for Amelia:

1. Go to your Google Account.

2. Select Security:

3. Under "Signing in to Google," select App Passwords. (You may need to sign in again)

Please note: 

If you don’t have this option, it might be because:

1. 2-Step Verification is not set up for your account.
2. 2-Step Verification is only set up for security keys.
3. Your account is through work, school, or another organization that doesn't allow 2-step verification.
4. You turned on Advanced Protection.

4. At the bottom, under "Select app" choose "Other (custom name)":

5. Enter the name (for example "Amelia SMTP"), and click on Generate:

6. You'll see a new popup, where the App Password is the 16-character code in the yellow bar:

7. Save the password somewhere safe just in case you need it again (without the spaces).

8. In Amelia Settings/Notifications use these details for SMTP:

"Mail Service" - SMTP

"SMTP Host" - smtp.gmail.com

"SMTP Port" - 587

"SMTP Secure" - TLS

"SMTP Username" - your email address

"SMTP Password" - the 16-digit App Password you previously created (again, without the spaces)