Hello there,

Thank you for reaching out to us.

Please check if those notifications are enabled in the notification section

In case that it is we would need to a temporary admin credentials to take a closer look.

Looking forward to your reply. 

Hello again,

We will take a look at this now and as soon as we have more information we will contact you again on this ticket. As for your second question yes you can create new notifications and then you will see the button to send only that notification like this 

Hello again,

We tested your notification and everything is working. The issue is not with notifications itself it is with PHP mail that you are using.

We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

You can see that in our documentation

Please try and set SMTP for notifications and after that everything should work fine.

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

There is no difference between approved pending or canceled notifications. We have tested this and it works but we can not influence if some users do not get this as we do. You can try and use WP mail instead for example. Also when you are using PHP mail or WP mail this is this party plugin and we can not test or do much since it sent from someone less extension or a plugin.

Only when you are using SMTP then it is triggered and activated only in Amelia and then we can check. We would suggest that you reach out to your hosting provider and ask their advice and what setting you need to use to set this up with WP mail instead of PHP mail. Or you can switch to Google SMTP for example if you want.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

I'm afraid we can't agree with you this time. You are using the PHP mail plugin, which you can see is not recommended to be used in most cases, not only in Amelia. We can only check notifications and any issue with notifications if you use SMTP. In case you use PHP mail (which works very poorly) or WP (which works very well), in both cases it is a third-party plugin and notifications are sent through them and we cannot know what the issue is. Only if you use SMTP can we help you and check the issue. If you can switch to SMTP or try to set up WP mail and then everything should be fine.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Unfortunately, no, we can assist you only if you are using SMTP, if you are using PHP or WP mail then this goes through them. Once you set SMTP please let us know how it goes.

We wish you all the best and hope you have a wonderful day ahead.