Dear Amelia Plugin Support Team,

I trust this message finds you well. We have identified a severe issue following the recent plugin update (version 7.3) that requires your immediate attention. The issue is outlined below:

When a user with the "Amelia Manager" role creates a reservation from the backend for a simple service (specifically, "FitPass Pilates Reformer Session" within the category "FitPass Booking Services") and subsequently cancels the appointment (please note that the Amelia Manager role allows marking appointments as canceled but not deleting them), clients with active packages observe the previously canceled time slot as available. However, upon attempting to save the reservation, an error message is triggered: "Error: Time Slot Not Available."

Moreover, a similar issue arises when the Amelia Manager attempts to assign one of the reservations corresponding to a client's package from the backend to the previously canceled space.

It is noteworthy that if an Administrator deletes the FitPass service reservation, the error does not occur.

This issue is causing confusion among our clients and disrupting our regular booking process. We urgently seek your assistance in resolving this matter, as it significantly impacts the functionality and reliability of the plugin.

In my subsequent response to this ticket, I will be sharing my access details for a staging site, allowing you to replicate the error in a controlled environment.

Details:

• Plugin Version: 7.3
• User Role: Amelia Manager
• Service: FitPass Pilates Reformer Session
• Category: FitPass Booking Services

Your prompt attention to this critical matter is highly appreciated, and we look forward to a swift resolution. If additional information or access details are required, please do not hesitate to reach out.

Please be advised that I will be sending my access details privately in the next response for the staging site where you can reproduce the error.

Thank you for your urgent support.

Best regards,

Carlos Atristain

Subject: Continued Issue Despite Update to Version 7.4

Hello Marko Davidovic,

Thank you for your prompt response. I appreciate your assistance.

I wanted to inform you that I have indeed updated the Amelia plugin to the latest version 7.4 on our testing site. Despite the update, I regret to inform you that the reported issue persists. I have replicated the error in the same manner as before, and it continues to pose significant challenges for us.

This problem is causing disruptions that were not present in previous versions, and we are eager to find a resolution. To provide you with a clearer understanding, you can see some pictures I took documenting the evidence from my testing here:

https://drive.google.com/drive/folders/1injHoj62kVLI0J3jThErC9iZe7WvZ-5s?usp=sharing

I kindly request your further assistance in resolving this matter promptly. Your support is crucial to ensuring the smooth operation of our system.

Thank you for your attention to this matter.

Best regards,

Carlos Atristain

Hello again Marko,

Thank you for your prompt response and for taking the time to investigate the reported issue on your end. I appreciate the video demonstration you provided.

After reviewing the video, it appears that the issue might be related to a specific scenario that involves a different service than the ones covered in the packages.  These scenarios involve the same instructors but different services.

To provide further clarity, I have created a video showcasing the steps leading to the issue on our end. You can access the video through the following link: https://we.tl/t-OCuRO5vgNs 

I hope this helps in identifying the specific conditions under which the problem occurs.

You can replicate it following the next steps:

Please login not as an administrator but as an Amelia Manager. 

1. Make an appointment not using packages. (you can try using: 

CATEGORY: Servicios para reservas de Fitpass and 

SERVICE: Fitpass Sesion de Pilates Reformers FP )

2. Cancel that same appointment.

3. Log out

4. Log in as a costumer and try to make an appointment (using the services of any customer packages) for the same date and time of No. 1

5. Error comes out

6.- Log in as an administrator. make the same appointment of No. 1

7. As an administrator you can now delete appointments for that slot instead of cancel.

8.- Log out

9.  Log in as a costumer and try to make an appointment (using the customer packages) for the same date and time of No. 1 and this time you can do it right !

I understand that replicating issues can sometimes be challenging, and I appreciate your commitment to resolving this matter. If there are any additional details or specific steps you would like me to focus on in future testing, please let me know.

Thank you once again for your attention to this matter. I look forward to working collaboratively to find a resolution.

Best regards,

Carlos Atristain

Hello,

I also have the exact same issue with Amelia 7.3 and 7.4 as reported here: https://tmsplugins.ticksy.com/ticket/3564881/

Marko, that is the exact same issue that I wrote to you about privately a few moments ago. It is as Yamato describes in his request to Uros, only when you delete the cancelled appointment from the database, the slot will become bookable again. If not, it will be shown in the calendar as free, but in the final step of the booking process you will get the error message "selected time not available".

Hola Marko,

Thanks for the update.

We appreciate your team's prompt action. It's reassuring to know that efforts are underway to resolve it, and we understand that the fix is targeted for an upcoming update, most likely the next one if everything aligns.

We acknowledge and value your team's diligence in addressing this matter. Thanks for keeping us informed, and we look forward to the resolution in the near future.

Best regards,

Carlos

You can reproduce this issue on any new installation... Ticket made at 17th of january and still no fix.