We are a very busy salon - majority of our clients ring for appts
When they ring we ask which service. any extras, which date they want so we can give them our availability before they book in, but your system wont allow us to pick an extra without the following criteria
Select customer, employee and service
Clients do not pick a technician with us, clients wants availability before they give us their details to book an appt, as the extras add time to the appt we have to fill out needless criteria before we can tell them our availability (like picked a random client from the list, picking the service, picking an employee that they havent requested before we can then click the extras to add the time on before we can then tell them our availability.
Can this be looked into asap as the back end does not work for salons who take a large amount of business bookings over the phone or by walk in
We need to be able to pick a category, service and extra so we can quote our availability before we take client details because if we do not have availability then they dont want to give us their details
As extras are not linked to a client or a technician, and only linked to the service, why do we need to input this random data first?
Screen shot 1: the information the client gives us on the phone
they also say they want an extra- so we click the extras tab
Now we have to go back, click our "fake client" that we have made, click a random employee before we can click the extra so it calculates the right time before we can give them our availability
Can this be looked into asap on what we can do to resolve this asap?
It makes training our new staff extremely difficult because no one can understand all the random steps they must take before they can say to the client " we have availability at 1pm for that service with that extra"
Unfortunately, this is not possible, as we mentioned in our previous reply, everything depends on the employee. This means that the working hours of the service and the working days of the service depend on the working hours of the employee, and these data must be filled in first in order to be able to find out the availability.
What you are describing is booking from the front and the same workaround applies to this ticket as well. You can book from the incognito mode for your customers and set that employee choice is not mandatory and then immediately choose service and extras select day and time, etc. and at the end if they can give you their data.
So that's the way our booking form works on the front end, and for you and your employees in that case, it's best to book from the front regularly, just like when the client makes a booking and that's it. This should hopefully solve any of your issues.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
Is there any way this will be changed in the future, I have added it in the suggestions page. if its available from the front end by making technician non mandatory, then can we not have the same option from the back end, it would make bookings for salons alot easier
where we discussed the subject about Employee selection not being mandatory as a workaround?
Please check our reply there, and we can proceed further on that subject on that ticket.
If you have any additional questions about the subject from this ticket,
you can write that here.
If it is about anything unrelated,
When you have multiple questions or issues which are for different subjects/topics,
please open a new ticket for each subject, and we will help/advise more effectively.
In that way, issues and questions which are related to different subjects will be in separate tickets so other users or our support agents can find them easily.
Our policy is to have one issue or question per ticket for the reasons described already.
Hi
We are a very busy salon - majority of our clients ring for appts
When they ring we ask which service. any extras, which date they want so we can give them our availability before they book in, but your system wont allow us to pick an extra without the following criteria
Select customer, employee and service
Clients do not pick a technician with us, clients wants availability before they give us their details to book an appt, as the extras add time to the appt we have to fill out needless criteria before we can tell them our availability (like picked a random client from the list, picking the service, picking an employee that they havent requested before we can then click the extras to add the time on before we can then tell them our availability.
Can this be looked into asap as the back end does not work for salons who take a large amount of business bookings over the phone or by walk in
We need to be able to pick a category, service and extra so we can quote our availability before we take client details because if we do not have availability then they dont want to give us their details
As extras are not linked to a client or a technician, and only linked to the service, why do we need to input this random data first?
Screen shot 1: the information the client gives us on the phone
they also say they want an extra- so we click the extras tab
Now we have to go back, click our "fake client" that we have made, click a random employee before we can click the extra so it calculates the right time before we can give them our availability
Can this be looked into asap on what we can do to resolve this asap?
It makes training our new staff extremely difficult because no one can understand all the random steps they must take before they can say to the client " we have availability at 1pm for that service with that extra"
Hello Francesca,
Thank you for reaching out to us.
Unfortunately, this is not possible, as we mentioned in our previous reply, everything depends on the employee. This means that the working hours of the service and the working days of the service depend on the working hours of the employee, and these data must be filled in first in order to be able to find out the availability.
What you are describing is booking from the front and the same workaround applies to this ticket as well. You can book from the incognito mode for your customers and set that employee choice is not mandatory and then immediately choose service and extras select day and time, etc. and at the end if they can give you their data.
So that's the way our booking form works on the front end, and for you and your employees in that case, it's best to book from the front regularly, just like when the client makes a booking and that's it. This should hopefully solve any of your issues.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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Hi
Is there any way this will be changed in the future, I have added it in the suggestions page. if its available from the front end by making technician non mandatory, then can we not have the same option from the back end, it would make bookings for salons alot easier
Booking front end doesnt work either as then it registers it as a green appt as booked on web rather than a blue appt for booked at the back end
Hi Francesca,
We checked and it seems your last two replies here are not for this ticket,
but they are related to the other ticket, (https://tmsplugins.ticksy.com/ticket/3463140/)
where we discussed the subject about Employee selection not being mandatory as a workaround?
Please check our reply there, and we can proceed further on that subject on that ticket.
If you have any additional questions about the subject from this ticket,
you can write that here.
If it is about anything unrelated,
When you have multiple questions or issues which are for different subjects/topics,
please open a new ticket for each subject, and we will help/advise more effectively.
In that way, issues and questions which are related to different subjects will be in separate tickets so other users or our support agents can find them easily.
Our policy is to have one issue or question per ticket for the reasons described already.
Thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables