Hello Amelia support,

One of my other colleagues have been in touch with you regarding sukkegard.no where we are using Amelia Appointments for a center where we have capacity for 6 customers (chairs) at a time in one room. this means we want to be able to use Amelia for different customers to be able to book and pay 2 hr sessions at the same time. We have set up the plugin with one Employee and services that are able to take max 6 people. It works fine if one customer books up to 6 people, but two different customers can't book the same 2 hr slot even though there are plenty of chairs left. It works fine if everyone books for a group but not if 2 or more individuals book for themselves only. Is it only possible if we set up 6 employees to do this?  If that is the case we would probably lose the option for customers to book for more than one person. Is there any work around this? Appreciate your time.

Thanks Espen (and Nya)

Hi Aleksandar,

That is great news. We are relieved. I am trying to set it up now. But just need a little more guidance. When I set up 6 employees, they will all pop up in the booking calendar, how will folks know which one has available slots, not sure I understand the logic. I have worked with resources in woocommerce and that works great, but here where it is all built around employees and not the services, I am not sure how it will be user-friendly for our customers. Can you explain a little more how the resources feature work with packages and services once I have set up all the employees? We don't have 6 employees, so we'll have to set up 6 Espen accounts and it'll look weird in booking calendar for our customers. Can we hide those accounts? Thanks. Espen and Nya

Hi Aleksandar,

Thank you for the info re turning off employees. Now how do I set up the extra employees? Can I copy everything from my primary employee? And will customers still be able to book for a group as well? I am working on a live site, so I want to make sure I don't mess anything up while reconfiguring it. That is why I am asking all these questions, I can't play around with the site and I don't have the opportunity to create a staging site. I couldn't find any documentation on this specific area, unless I missed it.

Thanks again.

Nya

Hi Aleksandar,

I think I managed to set it up correctly now.

I set up the 5 new Amelia employees that are available from 9-17 and I turned resources on under Services and set it at 6 chairs for the 9-17 sessions and for all employees. I went into the calendar to book a time slot where I know there are already 3 persons booked (august 8 at 14) and I was able to book for a group of 3 but not a group of 4. I am attaching a screenshot, if you could kindly check it's look right. Is there for instance anything I have to keep in mind with notifications going to both customer and employee - I am forwarding the different employee emails to my primary email address. Thanks for all your assist, it's been most helpful. Nya and Espen

Dear Aleksandar,

Thanks again for your help with the email notifications which I can work on setting up tomorrow. We have a few more questions to get the plugin working the way we need it to work.

1) The booking calendar doesn't load on the cell phone, I can go some of the way but when I reach the calendar overview to pick my date it doesn't show. You can tell it's trying to load. Can it be fixed by changing the css styles? It's probably an overflow issue. I found this style but .amelia-v2-booking #amelia-container .am-fs__main-content

2) We have imported a bunch of user accounts (via registrationmagic) how do we make them customers in Amelia? Right now if I do a manual appointment, none of the subscribers we imported into wp show up when we do a search in the Amelia Customer field. I added the Amelia Customer role to one of the users, but it still doesn't show up. I searched for the name or the email address.

3) Since we have Group services set up we don't need the Bring more people? functionality but now I can't turn it off. How do I turn it off under the regular services under the category dagstid?

Thanks for your support, much appreciated.

Espen and Nya

Hi Uroš,

Thanks for your reply.

1) The calendar only shows up if you have an account with us. I thought maybe you could let me know where the css styling is located for the calendar. It's odd that it disappears on the phone. It looks like you already have an account with us login: TMSPlugins and using this email [email protected]
https://sukkegard.no/booking/

2) Problem isn't how to import the new users... it's to change their status so that they come up in Amelia... I tried changing the role of a user to Amelia customer, but it still doesn't show up, when we make a booking in Amelia from the backend. We have 150 subscribers loaded who are also customers, but they don't pop up - I tried email address, name. See screenshot.

3) So I know where to turn it off, and I did turn it off, but it just comes back, when I go back into services. See last 3 screenshots.

Appreciate your time. Hope we get it solved soon.

Nya and Espen

Another issue that has come up just now. When I go to Finance to create a coupon (I have enabled coupons under settings) the page stays on Please Wait (for more than a minute now) - I have tried in both Firefox and Chrome. I have refreshed my browser several times. I have to hit escape to get out. There is nothing wrong with my internet connection. And I am able to do other functions in Amelia. I wanted to create a coupon since we are having issues with the notifications. Apparently they are not reaching our customers and I need to test it without having to make a purchase. I can use the on-site function temporarily, but would like to be able to create coupons, so hope you can straighten that out as well. Thanks.

Nya and Espen

Hello there again,

I have looked into the issue with the notifications. So here is what is happening. I have now set up a cron task like you   suggest on your support page and it looks like it is set up correctly. When I go into Notifications to create a custom notification for my customers, I fill in all the data and hit create and it pops up in the left side. The minute I leave the notifications page and come back, the custom notification I set up disappears, a little like the issue I have with changing the 'bringing more people' functionality under services. I tell the Amelia plugin to make a change, but it doesn't stick. I'm guessing it's a plugin conflict, do you have any experience with this happening before? It's pretty serious when I can't change my settings. I hope there is a fix. Thanks. Espen and Nya

Hi Uroš,

Thanks for getting back to us.

Ok yes, so you think it's a plugin conflict too. Right now the site is live, so I can't really start changing a lot of things. Do you know if you currently have issues with The Hello theme by Elementor 2.8.1?

I have sent you a reset password email from WP to [email protected].

The site is running version 6.4 of Amelia and WP version 6.3.

One important thing, you haven't answered is that the booking calendar doesn't show up on the cell phone. Can you please help with that issue? I can't find the stylesheet that deals with the booking calendar. It's pretty important, we fix this issue. Once you can login, you can see it for yourself.

Thanks. Appreciate your time.

Espen and Nya

Hi Uros,

I don't think you understand my question regarding responsiveness.... are you saying the reason for the calendar not showing on a mobile phone but everything else on that page is showing has to do with my web host? That makes no sense. It is showing in a browser when I am logged in, but not on my phone when I am logged in. The calendar should show up on a mobile phone when someone is logged in.

Nya and Espen

Now I have updated the Amelia plugin and I tested the booking system  yet again on the phone. i have logged in and I add the service I want to purchase and then I hit continue to get to the calendar, I tell the system not to add a person  and continue on and then I briefly see the calendar fields (as if it's set to load) where after they disappear. All I can see is the month and the year and the time zone. Please see screenshot. I doubt this has anything to do with our web host.

Thanks.

Nya and Espen

I have just emailed you the new password from my email address [email protected]. I have sent it to [email protected]

Thanks.

Nya and Espen

Hi Uros,

Not sure why this this ticket was closed? I hope I can reopen it. You were using the wrong email to login...I wrote you a while ago, but don't see that message here. I gave you the login email address a while back in this thread, but here it is again: [email protected] .

Now it appears that the calendar shows up on the phone. All I have done is upgrade from php 8 to 8.1 - I  am not sure if that did the trick. Also I have made an identical copy of the site on my own web server https://sukkegard.vidyawebdesign.com (different server altogether) and there all the notifications I created come up under notifications. So I am wondering if it's the server configuration that stops the notifications from working on our current server, since we can now rule out a plugin conflict. Can you please send us the configuration/requirements you recommend, then we can contact the web host and ask them for it. Thanks.

Espen and Nya

Hi Uros,

Thanks for getting back to us. I mentioned two things in my previous message, can you tell me what it is you intend to investigate? We still have the issue with the notifications not working at all, is that what you are going to look into? I hope it is, now that the calendar is showing up on a cell phone I gather it was a conflict with the php version unless you went in there and fixed something. Can you please clarify? And are you able to login to the site now?

Thanks.

Espen and Nya

Hi Uros,

We have a major issue come up. Twice now, people have overbooked the room, so the resources we set up doesn't work properly. Can you please take a look at it and make sure the settings are correct? I followed your directions and set up 6 chairs under Services/ Resources, set up 6 employees assigned all the services to them and I linked resources with all of our services. Have I linked too many things? I appreciate if you can take a look at it soon. I trust you can login in now. I gave you all the info, remember it's a different email address you use for user login.

Thanks.

Espen and Nya

Hi Uros,

Thanks for the feedback. I am glad you were able to get into the site. The date was Friday Sept 22 - 4 person group (4 hours) overlapped with another 4 person group (3 hours). I will take a look at the php mail stuff later, when I have some time, just wanted to let you know the date that was overbooked. I can't figure out why it would be overbooked, other than I can't turn off the book more than one person function, but in this case it was two group bookings so it didn't have to do with the 2 hours sessions service that I am not allowed to change settings for. On the cloned site, I am allowed to make changes to notifications and the service configuration without any issue, I think I already told you that. My conclusion is that there is something wrong with the server settings. After I changed the php version to 8.1, the calendar shows on the cell phone, but the other issues with not being able to make changes to the custom notification and the service setup didn't go away.

Thanks.

Nya and Espen

Hi Uros,

Thanks not sure I understand what you are saying. How do we avoid that we get overbooked sessions with more than 6 chairs? Are the resources set up correctly? Something must be set up wrong and I can't figure it out.

And I still can't turn off the functionality "Bringing anyone with you" option' - I turn it off and save it and then I go back and it's turned back on. I have tried different ways to turn it off and some times,the system just stays on Please wait and I have to refresh the page. Can it be right that I am not allowed to change a service once it is set up? Does that have to do with the chairs/resources?

Nya and Espen

We have only room for 6 chairs at any time during the day hours (9 am - 5 pm). Thanks.

Thanks. Can you tell us what you did please regarding the resources setup? 

And have you figured out why we can't send out or even save notifications on our current server, but it works fine on another server I created a clone of the site on?

Thanks.

Nya and Espen

Dear Uros,

Thank you for all of your help.

We decided to use a different booking system - just too many things that weren't working properly with Amelia for our setup. How do we close this ticket? Appreciate all of your time on this. Have a wonderful work day.

Espen and Nya