J'ai un problème pour l'envoi des mails automatiques par Améliai à mes clientes lors de la prise de rendez-vous. Certaines clientes les reçoivent et d'autres non.
Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.
Thank you for your understanding.
The notifications can't work selectively. If some users receive them, and some don't it's most likely because you configured PHP Mail, so the email ends up in their SPAM folder (or it never reaches the recipient). PHP Mail may not be the only reason behind email going into SPAM, but I'd recommend switching to SMTP if you haven't already.
Check out the articles attached below - they may help you with configuring SMTP on your site.
Bonjour,
J'ai un problème pour l'envoi des mails automatiques par Améliai à mes clientes lors de la prise de rendez-vous. Certaines clientes les reçoivent et d'autres non.
Pourriez-vous m'aider ?
Merci d'avance,
Alisson Navarro
Hello Alisson.
Thank you for reaching out to us.
Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.
Thank you for your understanding.
The notifications can't work selectively. If some users receive them, and some don't it's most likely because you configured PHP Mail, so the email ends up in their SPAM folder (or it never reaches the recipient). PHP Mail may not be the only reason behind email going into SPAM, but I'd recommend switching to SMTP if you haven't already.
Check out the articles attached below - they may help you with configuring SMTP on your site.
Setting up SMTP with Gmail
Setting up SMTP with Microsoft (hotmail, outlook, live, and office365 emails)
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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