Hello marco.

Thank you for reaching out to us.

All of Amelia's users are saved in the database, and databases don't allow multiple users to have the same email.

The only way you can do this is through the database, so you'd need to navigate to the wp_amelia_users table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_users table). Then, go to the Structure of that table, and drop the "email" index:

After that, go back to the table (click on "Browse" in the top left of the screen above), and manually change the email addresses of all your "providers". You cannot do this from within Amelia, though, so if you were to add a new employee, you would need to save that employee with a dummy email address, then navigate back to wp_amelia_users and change his email in the database.

For email notifications to work, you first need to configure the Email Notifications in Amelia's Settings. Once you do this, you should be able to send emails without issues.

Also, please feel free to check out one of the articles below if you're using Gmail or Outlook, or if you're using a mailing provider that requires an App Password.

Setting up SMTP with Microsoft (hotmail, outlook, live, and office365 emails)

Setting up SMTP with Gmail

Hello Marco.

The SMTP account is just the account that will be used to send emails. If you can send emails from your Gmail account to Outlook accounts, you will be able to send emails from Amelia to these accounts.

We never had an issue where Gmail SMTP wasn't able to email other mailing providers. Please send a test email to an outlook email account.

Have you dropped the index in the database? If you have, can you provide me with database access credentials so I can take a look?

Just make sure to enable the PRIVATE response.

That's good to know, Marco!

Please feel free to reach out to us if you have any further questions or concerns!