Hello Lawrence,

Thank you for reaching out to us.

Can you please elaborate on what you are referring to and I will assist you with this?

Looking forward to your reply.

Hello Lawrence,

In regards to emails sent from Amelia, you can add your email to the "Send all notifications to additional addresses" field on the Amelia/Settings/Notifications page.

Hope this helps you.

Please let me know if you have any other questions.

Hello Lawrence,

I wanted to check with you if other emails are being sent out successfully.

Looking forward to your reply.

Hello Lawrence,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Lawrence,

I can see that you are using the "PHP Mail" as the Mail service:

We strongly recommend changing the mail service setting to SMTP because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail services.

SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:

• SMTP Host – smtp.gmail.com
• SMTP Port – 587
• SMTP Secure – TLS
• SMTP Username – Your Gmail address
• SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)

The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, Hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Please let us know if you still need some assistance Lawrence.