Hello Taegan,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Taegan,

Please provide me with the URL of your website as well and I will assist you with this.

Looking forward to your reply.

Hello Taegan,

There is the following error when I open the URL that you sent me.

Can you please white-list Serbia and I will assist you with this?

Looking forward to your reply.

Hello Taegan,

Thank you for reaching back out to us.

Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not?

Looking forward to your reply.

Hello Taegan,

All of your data will be intact, just make sure that you have the "Delete Amelia content" option on the Amelia/Settings/Activation page disabled.

Hope this helps you.

Please provide me with an update on this.

Hello Taegan,

Thank you for the update on this.

Can you please update the permissions of this user to admin so I can perform checks and provide you with an update on this?

Looking forward to your reply.

Hello Teagan,

You need to set the Admin role to the user that you provided me with.

Looking forward to your reply.

Hello Taegan,

Thank you for that.

Please test it out now and let me know if it works or not.

Looking forward to your reply.

Hello Taegan,

I can see that you are suing "PHP Mail" as your mail service.

We strongly recommend changing mail service setting to SMTP because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail service.

SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:

• SMTP Host – smtp.gmail.com
• SMTP Port – 587
• SMTP Secure – TLS
• SMTP Username – Your Gmail address
• SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)

The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Hello Taegan,

As the link for the customer panel is supposed to be sent out via email, this will be affected by the mail not being sent out.

Please let me know if it works or not.

Looking forward to your reply.

Hello Taegan,

If you have the "Require password for login" option on the Amelia/Settings/Roles settings/Customer page disabled, then the email is the only way for customers to log into the customer panel.

Hope this helps you.

Please let me know if you have any other questions.

Hello Taegan,

Thank you for the update on this.

I tested it out with the "WP Mail" mail service set up and it worked fine.

Please test it out and let me know if it works or not.

Looking forward to your reply.