Hello, Ioannis and Giam.

First i wish to apologies for all the waiting time on this reply.

1.  @Giam,

i am happy to see that you resolved that strange "minus value" for the appointments left from the Package and i see they are now showing correctly.

Thank you for sharing the solution with us, obviously it was some strange caching issue on your site.

-

In regards to booking an appointment for Package as adding the customer into an existing Group Booking,

yes, that is a current limitation that we have in Amelia - for Group Booking from back-end.

At the moment, it is not possible to start a "new appointment" and to select from existing appointments from Amelia's back-end.

When you start a "new appointment" from Amelia's back end - you can only choose time slots that are completely free ( don't have any customers in it yet).

You can only go into the existing appointment,  edit it,  and add customers into a Group appointment that way;

but then it will not count it as "used from Package".  In the Package, the number of remaining appointments will not change with this method.

-

It is different if a customer goes to the front-end, in that case, 

they will see this time slot as available even if there are other customers already in it ( if it has remaining capacity),

and Amelia adds them automatically to the Group appointment that way.

-

So, for booking remaining appointments when we wish to add the customer in a Group booking can only be done through the Customer Panel.

Customer can do it themself,  or if they allow you their login details - you can log in their Panel for them and select the remaining appointment time slots.

We will work to improve that logic to allow easier group booking for Packages in the future.

Let us know if anything is unclear about that.

2. @Ioannis  , please refer to the respond we sent on your ticket https://tmsplugins.ticksy.com/ticket/3201144.

We have explained how you can manage Package purchases and you can also see how many appointments are left unbooked for Packages on back-end,

you will see more details on the ticket response.

- But we pointed out that any kind of auto-renewal is not currently possible in Amelia.

Let us know there if you have any additional questions.

Hey, Ioannis 

No problem, we are happy to advise and to help.

@Giam, let us know if we clarified everything or if you have any additional questions,

we will be happy to answer.

Thank you

Hi, Giam

Firstly my sincerest apology for all the waiting time on the response times on this ticket.

-

Yes, i can understand exactly what you mean, and the use-case where these capabilities to reschedule expired date, or move the appointment to another employee for a Package;

1.  In regards to changing the assigned employee for Packages, we will work to improve that in the future,

i will explain what is the current Amelia logic for employee selection in Packages:

The current logic in Amelia for picking/assigning employees to Service appointments from a Package:

For example, if you assign multiple employees to a service, 

when a customer purchases the package on the front end:

1.  If they choose a specific employee for the initial appointment(s),

this employee will be the only one linked to the remaining appointments of that service in the package.

2. If they select "Any employee", (or if you hide employee selection from the front end),

they will see all the time slots of all the available employees,

and when they pick the date and time of the first appointment, Amelia will assign a random employee.

Then later, when they come back to book additional appointments in the Customer Panel,  for that Service in this Package,

 all the employees will be available, and all their time slots,

so when the customer picks a date and time for the remaining appointments, if the assigned employee is busy, Amelia will randomly assign any other available employee.

2. In regards to removing the "1 appointment left" from the Customer Panel,

there can be a workaround, depending on your exact use-case.

-  For example, let's say, if a customer has 1 appointment left to book from a Package,

and if you wish to cancel that for the customer and to book something else;

you could go to "Manage Packages" on the back-end as Admin or Amelia Manager user;

then find that customer when you search on the Package Name in question,

and you can cancel this Package - Then the customer wont' see " 1 appointment left" in that moment.

-

Afterwards, you can then book a new Package for this customer on the back-end, in "Manage Packages",

and if they already paid,   when you book from back-end, the appointment will be free, as ON-SITE,

you can just go to edit this payment and set it to "paid" for that appointment from the new Package.

-

You will also be able to assign a completely different employee, etc, during the "new Package" booking.

Let me know if that might help as a temporary workaround, until we improve the logic for both points.

And if you have any additional questions about this.

-

Regarding making improvements for the next update,

I am afraid that will probably not be possible, and we are not able to promise an exact ETA when this will be improved,

but for any ideas you have on Amelia improvements, 

if you wish to affect the speed of development,

please feel free to search through our feature suggestion page, 

 to see if someone may be already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates;

and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

Thank you

Hi, Giam 

Apology for the late reply.

- We are sorry to see that you switched to another booking system,

but we can completely understand the reason for that, and we will do our best to improve Amelia to meet the said requirements in the near future, as soon as possible.

Of course, we hope that you might return to us as a premium user at that point,

in either case, we wish you all the best.

We will be here if you have any additional questions, and please don't hesitate to reach out to us at any point if you have any other questions about Amelia as well.

Thank you

Hi,Giam.
Sorry for the delay.

We will check about the status for this issue with our management,

and we will advise you on the current progress.

Thank you for your patience.

Hi,Giam.

I have checked, and i am truly sorry, but we are still not able to provide a realistic ETA on 

when it will be possible to use a remaining appointment from a Package on the back-end,

 to a time slot which already has some customers as a Group appointment.

-

Or in other words, to add a possibility of choosing to use a "remaining Package appointment time slot" for an existing Group appointment which already has some capacity taken.

To change this logic is going to take a lot of work from our developers and a lot of testing with the QA Team, so we can not promise an exact ETA for it at this time.

As mentioned, you can certainly follow our changeLog page if you'd like, where we state any new features/changes during updates;

and our newsletter, so you're informed about new features.

-

At this time, it is only possible from the front-end to select time slots which already have customers in a grouped appointment,

but not from the back-end for Packages.

-

We will be sorry if it comes to recommending or searching for another booking system,

but we don't wish to keep an unhappy customer, 

so if you find a plugin that will better suit the needs of your use-case,

you are free to decide what will be the best.

We will be here if you have any additional questions. Thank you.

Hi Giam,

i will check on the status of this improvement for being able to add customers to the existing Package Group appointments,

and we will check if we are able to provide any estimated time when that is expected to be added.

As soon as i get advised by our management and developers, we will report back.

Thank you for your patience.

Hi Giam,

i am glad to report, our developers have already been working on this for some time.

They are almost finished, now our QA Team is just testing to ensure that this does not have any negative effect on other Amelia functionalities before it gets implemented in the Plugin core.

It should be finished in time for the next Update, but we can't guarantee with 100% certainty on exact ETA.

Hi Giam,

no problem, i am happy to advise.

Thank you for understanding, and for the very kind words.

Of course, please don't hesitate to open any additional/new tickets if anything else comes up in the meantime.

Thanks again.