hello, I am contacting you since my customers with different emails than Gmail do not receive notifications. They cannot therefore have access to their customer account at the same time. the notification settings is in "mail php". It worked very well but since an update, emails live.fr, laposte.net, orange.fr and others no longer receive notifications.
How can I solve this problem?
Thanks in advance,
Martial.
This is due to PHP mail. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
SMTP Host – smtp.gmail.com
SMTP Port – 587
SMTP Secure – TLS
SMTP Username – Your Gmail address
SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
If you have any more questions please open a new ticket and we will gladly help you there.
Hello,
Thank you for reaching out to us.
This is due to PHP mail. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.
The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.
Google SMTP (Gmail accounts):
From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.
In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):
If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.
For detailed set-up instructions, please take a look at this article on our official support platform.
If you have any more questions please open a new ticket and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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