Hello Jonas,

Thank you for reaching out to us.

I can see that you have the "PHP Mail" service set up.

Please note: We strongly recommend changing the mail service setting to SMTP because the email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP mail services.

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Hi, Jonas 

No problem, we will be here to provide further troubleshooting,

looking forward to your reply.

Thank you

Hi, Jonas 

Thank you for the updated credentials, i can confirm i am also able to access the FTP now.

Unfortunately, i don't have an update from our developers.

They are still investigating possible causes of this issue.

I will keep you posted on their progress.

Apologies for all the waiting time, i hope they should be able to give us an update very soon.

Thank you for your patience and cooperation.

Hi, Jonas

Thank you for your patience, we have an update.

Our developers helped, and it seems they fixed everything on both Staging and Live sites.

Can you please check, and let me know, everything should be working now.

Thank you