Hello David,

Thank you for reaching out to us.

The spots in the employee settings are related to the capacity of the service for which that employee is assigned.

Please let me know if you have any other questions.

Hello David,

The other input field is a setting for maximum capacity. Make sure you also set that, test it out and let me know if it works.

Looking forward to your reply.

Hello David,

Thank you for clearing that up.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello David,

Please check the previous response.

Hello David,

Can you please create a  new booking and then test it out from the front-end?

Looking forward to your reply.

Hello David,

Thank you for the update.

Can you please test it out now and let me know if it works or not?

In regards to the notifications settings, this is the current configuration of your email notifications:

To set this up, please check the following tutorial:

• PHP Mail (not recommended) – This option is selected by default for users that do not want to configure other mail services.

Please note: We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets flagged as spam by mail servers and also can take some time to send. See below how to configure SMTP and Mailgun mail services.

• WP Mail – This option uses the WP mail WordPress function for sending emails, and it is best to use it if you use some third-party plugin for sending emails.

• SMTP (Simple Mail Transfer Protocol) – In this article, we show how to configure the SMTP mail service for Gmail, but you can set it up for any other outgoing service that supports SMTP for a mail client. When you select this option, four inputs will appear – you need to populate them to configure SMTP properly. A Google SMTP example:
  • SMTP Host – smtp.gmail.com
  • SMTP Port – 587
  • SMTP Secure – TLS
  • SMTP Username – Your Gmail address
  • SMTP Password – Your App password (details about setting up an app password can be found in the yellow notice section below)

  The most commonly used SMTP Ports are 465 and 587. Port 465 uses “SSL” as SMTP Secure, while port 587 uses “TLS” as SMTP Secure. Make sure to check what the correct SMTP settings are for your mailing provider.

Google SMTP (Gmail accounts):

From 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password, so “Allow less secure apps” will be removed.

In order to continue using SMTP with Gmail, you will need to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on. Instructions about this can be found on Google’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

Microsoft SMTP (outlook, hotmail, live, and office365 email accounts):

If you’re having issues using SMTP with your Microsoft account, please make sure to set up an App Password for Amelia. App Passwords can only be used with accounts that have 2-Step Verification turned on in the Security Basics section of your Microsoft account. Instructions about this can be found on Microsoft’s Documentation, here.

For detailed set-up instructions, please take a look at this article on our official support platform.

• Mailgun – Powerful APIs that enable you to send, receive, and track emails effortlessly.
  To set up Mailgun, you need to populate the Mailgun API Key and Mailgun Domain input fields that appear when selecting Mailgun as your mail service.